Method for performing alarm locating on batch complains and alarm locating device

Abstract

An embodiment of the invention provides a method for performing alarm locating on batch complains and an alarm locating device. The method comprises the steps of acquiring complain information in real time, abstracting key fields from the complain information to serve as relative information points; abstracting signaling failure information from a signaling monitoring system according to the complain information and establishing a service failure information base; scanning the relative information points and the service failure information base and finding failure signaling in specified time; and inputting the failure signaling into an intelligent relative rule trigger for detection, and when the failure signaling accords with a threshold set in the intelligent relative rule trigger, generating alarm information and triggering alarm. The method for performing alarm locating on batch complains and the alarm locating device improve timeliness ratio and locating accuracy of great batch complains, reduce manual judgment links of customer service and network maintenance personnel when faults occur, and reduces information distortion and flow time.

Description

technical field [0001] The invention relates to mobile network technology, in particular to a method for alarm positioning for batch complaints and an alarm positioning device. Background technique [0002] As the scale of the mobile network expands, the network structure becomes increasingly complex, and the number of users continues to increase, the structure of the mobile network has gradually evolved from a single functional node to an intelligent, comprehensive functional node. More and more hidden problems in the network are difficult to find, resulting in It is becoming more and more difficult to locate mobile terminals, and there are more and more complaints. Such complaints usually have the characteristics of difficult fault location, long processing time, and affecting many users, which affects the user experience perception. [0003] At present, when a customer calls a service call, the customer service personnel will conduct information inquiry and black spot ana...

AI Technical Summary

Problems solved by technology

[0004] The existing technology has the following problems: Due to the limitations of the customer's expertise and information asymmetry, it is difficult to make a clear and complete statement on the actual situation of the complaint, especially for the location of the complaint, which is extremely important for fault location, and cannot be compared with the actual network. One-to-one correspondence of the location information of the system cannot clearly explain the phenomenon of the fault. These confusing information also have information distortion after being recorded by the customer service, which increases the difficulty of fault location for the background personnel. Moreover, not all complaint information can be easily retrieved. Dial test recurrence, maintenance personnel must check all possible situations before they can locate the specific network element where the fault occurred. Locating the fault requires a lot of manpower and time

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