This invention relates to the field of
power system automation technology, specifically to a method for intelligent dispatching and analysis of customer power outages based on low-
voltage topology AI
perception. The method includes: S1, periodically running the first
automation module to automatically query customer power outage
event data in the
electricity information
collection system; S2,
processing and intelligently analyzing the power outage data, accurately determining the fault range based on a five-level analysis logic of "single household - meter box -
branch -
transformer area - line," matching responsible persons, and generating formatted notification messages; S3, securely pushing the message to the external network via an internal / external
network connectivity tool, automatically forwarding it to the corresponding responsible group; S4, collecting on-site power outage causes through online forms, and generating a decision report through multi-dimensional
statistical analysis using AI
analysis tools. This invention achieves minute-level automatic
perception of customer power outages, accurate fault location, and proactive dispatching, reducing power outage discovery time by more than 90%, effectively promoting a fundamental shift in customer service models from "passive reporting" to "proactive intelligent emergency repair."