Catering task assignment method and system
A distribution method and task technology, applied in the field of catering task distribution method and system, can solve problems such as unreasonable distribution of waiter tasks, achieve good dining experience, improve operational efficiency, and rationalize distribution
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Embodiment 1
[0060] Example 1: Call task
[0061] The call task does not give a clear service request content. For catering establishments, the timeliness of service response is the task that most affects the customer experience. This task is of high importance. According to the characteristics of the task, the following 3 effective Factors: busyness, tasks at the same table, random assignment.
[0062] The call task allocation method is as follows: According to the busyness, multiple service personnel with a small amount of tasks are screened out, combined with the same table tasks (usually, the service personnel who serve the same table know the customer’s dining information, which can be better and more Quickly understand customer service requests), reduce the number of service personnel, if more than 2 service personnel are screened out, and finally according to the principle of random allocation, select a service personnel to complete the corresponding service.
[0063] In addit...
Embodiment 2
[0064] Embodiment 2: Packing task, adding tableware task or adding bit task
[0065] Packing tasks, tableware adding tasks, or adding seats are all given clear service content. For the allocation method of such catering tasks, the following two effective factors are drawn up: busyness and table area.
[0066] The call task allocation method is as follows: According to the busyness, multiple service personnel with a small amount of tasks are screened out, combined with the table position requesting the above service, the target object is selected among the service personnel near the table area, and the corresponding catering is performed task.
[0067] It can be seen from the above two examples that the method of catering task allocation of the present invention not only considers the timeliness of task allocation, but also the rationality of task allocation, so as to improve the work efficiency of service personnel and the satisfaction of customers in dining, thereby improving ...
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