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A distribution method and task technology, applied in the field of catering task distribution method and system, can solve problems such as unreasonable distribution of waiter tasks, achieve good dining experience, improve operational efficiency, and rationalize distribution
Active Publication Date: 2015-07-29
ZHUHAI YOUTE SMART KITCHEN TECH CO LTD
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[0005] The present invention aims to provide a method and system for allocating catering tasks to solve the unreasonable problem of catering task allocation for waiters in the existing catering service. Complete the catering tasks suitable for them, optimize the rationality of catering task allocation, improve the service efficiency of waiters, improve the operating efficiency of catering places, and provide customers with a good dining experience
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Embodiment 1
[0060] Example 1: Call task
[0061] The call task does not give a clear service request content. For catering establishments, the timeliness of service response is the task that most affects the customer experience. This task is of high importance. According to the characteristics of the task, the following 3 effective Factors: busyness, tasks at the same table, random assignment.
[0062] The call task allocation method is as follows: According to the busyness, multiple service personnel with a small amount of tasks are screened out, combined with the same table tasks (usually, the service personnel who serve the same table know the customer’s dining information, which can be better and more Quickly understand customer service requests), reduce the number of service personnel, if more than 2 service personnel are screened out, and finally according to the principle of random allocation, select a service personnel to complete the corresponding service.
[0063] In addit...
Embodiment 2
[0064] Embodiment 2: Packing task, adding tableware task or adding bit task
[0065] Packing tasks, tableware adding tasks, or adding seats are all given clear service content. For the allocation method of such catering tasks, the following two effective factors are drawn up: busyness and table area.
[0066] The call task allocation method is as follows: According to the busyness, multiple service personnel with a small amount of tasks are screened out, combined with the table position requesting the above service, the target object is selected among the service personnel near the table area, and the corresponding catering is performed task.
[0067] It can be seen from the above two examples that the method of catering task allocation of the present invention not only considers the timeliness of task allocation, but also the rationality of task allocation, so as to improve the work efficiency of service personnel and the satisfaction of customers in dining, thereby improving ...
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Abstract
The invention discloses a catering task assignment method. The catering task assignment method includes determining a set of factors influencing assignment results, implementing corresponding screening algorithms according to the screening sequence of effective factors, and screening target objects from a target object set to implement catering tasks. The target objects are pertinently screened by determining the factor set according to the task attributes of the catering tasks, rationality in catering task assignment is ensured; according to the screening sequence of the effective factors, the screening algorithms are implemented for the target object set, the screening sequence affects the key factors of the screening results, and screening strategies of the target objects are decided. By the assignment method, rationality of catering task assignment is optimized, work efficiency of servers and operation efficiency of catering places are improved, and excellent repast experience is provided for customers. The invention further provides a catering task assignment system. The catering task assignment system comprises a server, a plurality of ordering terminals and a plurality of service terminals. The catering task assignment method is configured on the server.
Description
Technical field [0001] The invention relates to the technical field of catering information processing, in particular to a method and system for allocating catering tasks. Background technique [0002] In traditional catering services, catering tasks include opening, changing, ordering, returning, submitting and canceling orders, adding seats, adding tea, calling, packing, returning, reminding, transferring, and settlement services . When customers are dining, when they need a waiter to provide the above-mentioned catering services, they usually greet the waiter. The waiter may be very busy and cannot provide the service in time, which affects the customer's dining satisfaction. As a restaurant manager, it is difficult to be on-site to supervise the response of each waiter, and it is usually impossible to improve the waiter’s service awareness in a targeted manner, thereby affecting the restaurant’s service quality. [0003] Patent document CN201548997U discloses an ordering menu...
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