Virtual liaison based real-time express delivery information system and device

Abstract

An embodiment of the invention provides a virtual liaison based real-time express delivery information system and device and relevant contact rules among the virtual liaison, senders, recipients, couriers and the device of a transporting link, and provides a method based on the system for sending and receiving the express items. According to the system, the virtual liaison uses a computer program in a server in an express delivery management center to complete processes of multiple thinking, judging and contacting clients during pick-up and delivery by a courier, and pick-up and delivery electronic documents for the couriers and electronic receipts for the recipients are utilized to ensure legality of the couriers and the recipients during mailing and receiving. The system also introduces an evidence analysis and problem processing module, and uses relevant evidences collected during all links to analyze problems occurred during the express delivery, determine accountabilities and provide determining evidences to relevant people.

Description

technical field [0001] The invention relates to a real-time express delivery information system, which belongs to the related fields of logistics technology and express delivery information system. Background technique [0002] Logistics is the basic industry of the national economy, and it is also the necessary supporting infrastructure for the survival of e-commerce and retail industries. With the expansion of e-commerce transaction scale and the development of consumer finance, the logistics field has become the next one to accumulate data and derivative financial attributes. industry. [0003] The logistics industry is also one of the fastest-growing industries at present. China's express delivery industry has maintained a double-digit growth rate for three consecutive years. according to figure 1 As shown in the results, since 2011, the growth rate of express business revenue has been between 20% and 30%. Therefore, no matter how you look at it, its commercial impact...

AI Technical Summary

Problems solved by technology

[0006] 1. The user is harassed, mainly in two aspects: On the one hand, the user has to paste the courier note containing his contact information on the item package in order to send or receive the item, which has become an important channel for user privacy leakage

On the other hand, couriers have to go to their relatively private homes in order to send or receive items. Although most couriers are law-abiding, some users have been harassed in this link, and many criminals are It is to use this loophole to achieve the purpose of sneaking into private houses to commit crimes

Therefore, from the perspective of user privacy protection and self-safety, the existing express delivery methods need to be improved

[0007] 2. The courier was harassed

Not only users may be harassed, but under the current express delivery mode, couriers must also disclose their contact information to the company, and at the same time accept consultations from users during working hours and non-working hours, which also affects their own work and Life

[0008] 3. Inconvenient delivery

Although the existing express delivery method delivers the goods to the user's home, it is convenient for the user on the surface, but the user often does not know the specific time of the express delivery

Because there are too many uncertain factors, it is also difficult for the courier to tell the user when each household will be delivered, and it is also difficult for the user to obtain the real delivery time by asking

In order to receive express mail, many people often spend a certain amount of time waiting at home, which affects normal work and life

[0009] 4. Express delivery speed needs to be improved

[0010] 5. The legality of signing

[0011] 6. Lost goods

according to figure 2 According to statistics, the proportion of complaints about lost goods has reached 15.8%, and this problem will seriously affect the service quality of express delivery.

There are generally several reasons for the loss of goods: 1) Human theft, there may be people stealing the express in the entire service link of the express delivery; Mistakes occur; 3) The transportation link is lost, and some express vehicles are not tightly sealed, resulting in the loss of goods; 4) The user's address is wrong or the handwriting is unclear. In this case, the wrong delivery of goods may also occur Happening

[0012] 7. Responsibility is difficult to determine

[0014] However, the express delivery industry has low profits and is still a labor-intensive industry. The large-scale adoption of related technologies and equipment must consider the impact on transportation costs

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