Fault-tolerant method for entering card in self-service terminal and self-service terminal

Abstract

The invention relates to the technical field of self-service terminals, and in particular, to a card reader fault tolerance method utilized in a self-service terminal. The method comprises: detecting whether a fault occurs at a card reader sensor of a self-service terminal (S101); when a fault occurs at the card reader sensor, shutting down the card reader sensor of the self-service terminal, and switching from a normal service mode to a card reader fault tolerance service mode (S102); displaying, on a waiting-for-reading-a-card interface in the card reader fault tolerance service mode, indication information indicating to a user to insert a card and press a confirmation button (S103); and upon receiving a confirmation command input by the user according to the indication information, triggering a card transferring mechanism of the self-service terminal to draw in the card (S104). The method can enable a self-service terminal to perform a self-service process when a card reader sensor malfunctions, realizing fault tolerance of the card reader of the self-service terminal, increasing quality of a self-service process, enhancing user experience, and increasing satisfaction of a user with respect to the self-service process. Also disclosed is a self-service terminal.

Description

technical field [0001] The invention belongs to the technical field of self-service terminals, and in particular relates to a fault-tolerant method for entering a card in a self-service terminal and the self-service terminal. Background technique [0002] At present, self-service terminal equipment has become an indispensable service equipment in people's daily life, such as subway ticket vending machines, value storage machines, and bank self-service deposit and withdrawal equipment. In the self-service process, the cardholder needs to insert the card into the card inlet of the card reader of the self-service terminal equipment, and the self-service terminal equipment automatically performs the card insertion action and reads the card information, and authenticates the user according to the card information. Provide self-services such as inquiries, deposits, withdrawals, password changes, and transfers. [0003] The card feeding method adopted by the current self-service t...

AI Technical Summary

Problems solved by technology

[0004] The purpose of the embodiments of the present invention is to provide a fault-tolerant method for entering a card in a self-service terminal and a self-service terminal. When inserting the card into the card slot, the self-service terminal equipment cannot immediately start the card feeding mechanism to perform the card feeding action, which reduces the problem of user experience

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