City government hotline data integration platform

Abstract

The invention relates to a city government hotline data integration platform comprising a unified basic support platform and the service application system of each data source department. The unified basic support platform comprises a basic facility layer, a data resource layer, an application support layer and an application service layer which are arranged from the bottom to the top in turn. The data resource layer acquires the data of all the data source departments. The application support layer performs basic arrangement on the data and acquires the basic data of the data resource layer and then performs the basic service and is used for providing service support to the application service layer. The service application systems establish information interaction channels with the application service layer and realize the application service for the data source departments. Various government affair service hotlines are integrated based on the mayor's open telephone, and the public service hotlines with integration of consulting, service, assistance, supervision and complaint, public opinion analysis and coordinated supervision are established so that various non-urgent appeals of the people put forward to the government apart from urgent alarm are received in a unified way.

Description

technical field [0001] The invention relates to the field of resource integration, in particular to a city government hotline data integration platform. Background technique [0002] At present, there are various government service hotlines in most parts of the country ranging from dozens to hundreds, which can be roughly divided into three categories according to their functions: First, emergency service calls, such as 110 for the police, 119 for fire alarm, 120 for emergency services, etc.; The second is the 12345 mayor’s public phone number, which is a representative of the government service phone. This type of phone is mainly to facilitate the public’s consultation on policies, listen to public opinions and suggestions on government work, and supervise the work of governments and departments at all levels; The 12315 hotline and the 12319 urban construction service hotline represent industry service hotlines. Therefore, the current service hotline can be summarized as "...

AI Technical Summary

Problems solved by technology

At the same time, with the transformation of government functions and the continuous improvement of the public's requirements for public services and social management, the construction of government service hotlines has also exposed many problems: first, there are too many settings, which waste resources; second, the numbers are not uniform, which is inconvenient to remember; The third is cross-functional, multiple acceptance; the fourth is insufficient capacity and limited services; the fifth is poor mechanism and lack of supervision

The existence of these problems has affected the efficiency and public satisfaction of the government service hotline to a certain extent.

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