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Power supply business hall queue and evaluation online processing method, device and system

A technology for power supply business halls and queuing machines, which is applied in the field of power system services and can solve problems such as invalid numbers, single methods, and inability to collect evaluations

Inactive Publication Date: 2017-10-13
STATE GRID SHANDONG ELECTRIC POWER CO LONGKOU POWER SUPPLY CO
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] 1. After the number is taken, the customer abandons the business, resulting in the number being invalidated. The system cannot judge whether the above situation exists in the number that has been issued, and cannot correctly estimate the waiting time and make appropriate adjustments; 2. Collect customer evaluations The information is only passed through the evaluator at the window, the method is single and the detailed information of the evaluation cannot be collected

Method used

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  • Power supply business hall queue and evaluation online processing method, device and system
  • Power supply business hall queue and evaluation online processing method, device and system
  • Power supply business hall queue and evaluation online processing method, device and system

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Embodiment 1

[0029] Embodiment 1 of the present invention provides an online processing method for queuing and evaluation in power supply business halls, which is applied to servers, see figure 1 The flow diagram of the online processing method for queuing and evaluation in the power supply business hall shown includes the following steps:

[0030] Step S11, acquiring the queuing card activation information and cancellation information in real time.

[0031] The above-mentioned queuing card is set in the queuing machine of the business hall corresponding to the server for the customer to receive and activate, and it will be canceled and recycled when the customer's business is completed. In order to facilitate customers to receive the queuing card, the above-mentioned queuing machine is preferably installed near the entrance of the business hall, and multiple sets can be installed. When the customer enters the business hall, he can input the mobile terminal information at the queuing machin...

Embodiment 2

[0056] Embodiment 2 of the present invention provides an online processing device for queuing and evaluation in power supply business halls, which is applied to servers, see image 3 The schematic diagram of the structure of the queuing and evaluation online processing device in the power supply business hall shown, the device includes: a queuing card status information acquisition module 301, a queuing number statistics module 302, a queuing time prediction module 303, a display information update module 304, and a logout prompt module 305 , evaluation prompt information sending module 306 and satisfaction degree calculation module 307, wherein, the function of each module is as follows:

[0057] The queuing card status information acquisition module 301 is used to obtain queuing card activation information and cancellation information in real time; the queuing card is set in the business hall corresponding to the server for customers to receive and activate, and to cancel and...

Embodiment 3

[0069] Embodiment 3 of the present invention provides an online processing system for queuing and evaluation in power supply business halls, see Figure 4 The schematic structural diagram of the queuing and evaluation online processing system in the power supply business hall shown, the system includes: a server 401, a window service terminal 402 respectively connected to the server, a queuing machine 403 and a detector 404; wherein the server 401 includes the Online processing device for queuing and evaluation in the power supply business hall.

[0070] The implementation principles and technical effects of the devices and systems provided by the embodiments of the present invention are the same as those of the foregoing method embodiments. For brief description, for the parts not mentioned in the device and system embodiments, reference may be made to the corresponding methods in the foregoing method embodiments. content.

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Abstract

The invention provides a power supply business hall queue and evaluation online processing method, a device and a system, relating to the technical field of power system service. The method includes the following steps: acquiring queuing card activation information and cancellation information in real time; calculating the current number of people of each grade in the queue according to the current number of activated queuing cards of each grade; predicting the queuing time corresponding to the activated queuing cards according to the number of people in the queue and corresponding business content; updating the display information on a business display terminal in the business hall according to the statistical result and the queuing time; when the business corresponding to each queuing card is finished, reminding the corresponding customer to cancel the queuing card; when each queuing card is cancelled, sending evaluation prompt information to the mobile terminal of the corresponding customer; and when receiving evaluation information sent by the mobile terminal of each customer, calculating the degree of satisfaction according to the evaluation information. Through the method, the device and the system, people in the queue can be counted accurately, the queuing time can be predicted, and complete and effective evaluation information can be collected.

Description

technical field [0001] The invention relates to the technical field of power system services, in particular to an online processing method, device and system for queuing and evaluation in a power supply business hall. Background technique [0002] At present, in order to create a comfortable and orderly business handling environment for customers, the power supply business halls in various places have generally adopted the queuing machine system. The general steps for customers to enter the power supply business hall to use the queuing machine system to handle business are: first, print the queuing serial number on the number-taking machine at the entrance according to the type of business handled, and then enter the rest area to wait in line. When queuing up for the serial number, go to the corresponding window to handle the business. After the business is completed, press the evaluator to evaluate the salesperson's service, and the business processing is over. [0003] Th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/06G07C11/00
CPCG06Q10/06311G06Q50/06G07C11/00G07C2011/04
Inventor 吕志勇高菁刘伟李青徐广林
Owner STATE GRID SHANDONG ELECTRIC POWER CO LONGKOU POWER SUPPLY CO
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