Power supply business hall queue and evaluation online processing method, device and system

Abstract

The invention provides a power supply business hall queue and evaluation online processing method, a device and a system, relating to the technical field of power system service. The method includes the following steps: acquiring queuing card activation information and cancellation information in real time; calculating the current number of people of each grade in the queue according to the current number of activated queuing cards of each grade; predicting the queuing time corresponding to the activated queuing cards according to the number of people in the queue and corresponding business content; updating the display information on a business display terminal in the business hall according to the statistical result and the queuing time; when the business corresponding to each queuing card is finished, reminding the corresponding customer to cancel the queuing card; when each queuing card is cancelled, sending evaluation prompt information to the mobile terminal of the corresponding customer; and when receiving evaluation information sent by the mobile terminal of each customer, calculating the degree of satisfaction according to the evaluation information. Through the method, the device and the system, people in the queue can be counted accurately, the queuing time can be predicted, and complete and effective evaluation information can be collected.

Description

technical field [0001] The invention relates to the technical field of power system services, in particular to an online processing method, device and system for queuing and evaluation in a power supply business hall. Background technique [0002] At present, in order to create a comfortable and orderly business handling environment for customers, the power supply business halls in various places have generally adopted the queuing machine system. The general steps for customers to enter the power supply business hall to use the queuing machine system to handle business are: first, print the queuing serial number on the number-taking machine at the entrance according to the type of business handled, and then enter the rest area to wait in line. When queuing up for the serial number, go to the corresponding window to handle the business. After the business is completed, press the evaluator to evaluate the salesperson's service, and the business processing is over. [0003] Th...

AI Technical Summary

Problems solved by technology

[0005] 1. After the number is taken, the customer abandons the business, resulting in the number being invalidated. The system cannot judge whether the above situation exists in the number that has been issued, and cannot correctly estimate the waiting time and make appropriate adjustments; 2. Collect customer evaluations The information is only passed through the evaluator at the window, the method is single and the detailed information of the evaluation cannot be collected

Images