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Intelligent earphone based on call center

A technology of smart earphones and earphone brackets, applied in the directions of earpieces/earphone accessories, loudspeakers, microphones, etc., can solve problems affecting service quality and service psychology, and achieve the effect of facilitating work management, improving service quality, and improving work efficiency

Pending Publication Date: 2018-08-21
国家电网有限公司客户服务中心南方分中心
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The problem-solving efficiency of customer service personnel will affect their service quality and service psychology

Method used

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  • Intelligent earphone based on call center

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Embodiment Construction

[0018] It will be apparent to those skilled in the art that the invention is not limited to the details of the above-described exemplary embodiments, but that the invention can be embodied in other specific forms without departing from the spirit or essential characteristics of the invention.

[0019] Referring to the accompanying drawings, in order to wear easily and not affect the work, the wrist clip assembly 70 is placed on the left, and the figure shows the wired connection between the wrist clip assembly 70 and the left earmuff 21. In practical application, in order to further achieve the effect of convenience, a wireless connection module may also be arranged on the wrist clip assembly 70 and the left earmuff 21, and the two are matched and connected through the wireless connection module.

[0020] A smart earphone based on a call center, comprising an arc-shaped earphone bracket 10, left and right earmuffs 21, 22 are respectively arranged at both ends of the earphone br...

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Abstract

The invention relates to an intelligent earphone based on a call center. The intelligent earphone comprises an arc-shaped earphone bracket, left and right ear covers are arranged on both ends of the earphone bracket, a left loudspeaker is arranged in the left ear cover, a right loudspeaker is arranged in the right ear cover, a left processor is arranged in the left ear cover, and a right processoris arranged in the right ear cover; a main board is arranged in a soft pad of an arc-shaped depression on the earphone bracket, and a data operation processing module, a power amplifier module, a GPSpositioning module, a wireless communication module and a stabilized voltage supply module are arranged on the main board; the left processor is connected with the main board; the right processor isconnected with the main board; a wrist clamp component is connected to the left ear cover in a wired or wireless manner, an electronic thermometer and an electronic pulse device are arranged on the wrist clamp component, and the information of the electronic thermometer and the electronic pulse device is transmitted to the left processor; and the wireless communication module is wirelessly connected to the monitoring end of a call center.

Description

technical field [0001] The invention relates to a call center customer service system, in particular to an intelligent earphone based on the call center. Background technique [0002] The call center customer service system is an important channel for serving electric power customer service. It unifies customer service standards, eliminates regional urban-rural differences, improves demand response speed, and improves customer service perception. The problem-solving efficiency of customer service personnel will affect their service quality and service psychology. Moreover, the application of emotional intelligence in the call center customer service system plays an increasingly important role in enhancing service and strengthening customer service supervision. The emotional and health problems of customer service personnel are not only related to the psychology and physiology of employees, but also affect enterprise services. Contents of the invention [0003] The purpose...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04R1/10
CPCH04R1/1091H04R2201/10
Inventor 龚健蒙燕李慧芹邓志东徐宏余锦河陈高月
Owner 国家电网有限公司客户服务中心南方分中心
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