Data processing method and device used for knowledge quizzes, server and medium

A data processing and knowledge technology, applied in the computer field, can solve the problem of not being able to directly touch the real intention of the user

Active Publication Date: 2018-11-27
BEIJING BAIDU NETCOM SCI & TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a data processing method, device, server, and medium for knowledge question answering, so

Method used

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  • Data processing method and device used for knowledge quizzes, server and medium
  • Data processing method and device used for knowledge quizzes, server and medium
  • Data processing method and device used for knowledge quizzes, server and medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0027] figure 1 It is a flow chart of the data processing method for knowledge question answering provided in Embodiment 1 of the present invention. This embodiment is applicable to the situation of finding answers to questions in the scene of human-computer interaction knowledge question answering, for example, for people in the credit card field machine-interactive question-and-answer scenario. The method can be executed by a data processing device for knowledge question answering, which can be realized by software and / or hardware, and can be integrated on any server with network communication function.

[0028] Such as figure 1 As shown, the data processing method for knowledge question answering may include:

[0029] S101. Perform intent recognition on the received target query voice to obtain target intent and current key information.

[0030] Various artificial intelligence systems can be realized through human-computer interaction, such as intelligent customer servic...

Embodiment 2

[0043] figure 2 It is a flow chart of the data processing method for knowledge question answering provided in Embodiment 2 of the present invention. This embodiment is further optimized on the basis of the above embodiments.

[0044] Such as figure 2 As shown, the data processing method for knowledge question answering may include:

[0045] S201. Perform intent recognition on the received target query voice to obtain target intent and current key information.

[0046] In the embodiment of the present invention, a large number of training samples can be used for training based on a machine learning model or a rule template, and an intent recognition model or an intent recognition rule template for performing intent recognition on the target query speech input by a user can be constructed, thereby The intent recognition of the target query speech is realized through the constructed intent recognition model or intent recognition rule template, so as to obtain the target inten...

Embodiment 3

[0074] image 3 It is a schematic structural diagram of a data processing device for knowledge question answering provided in Embodiment 3 of the present invention. This embodiment is applicable to data processing for knowledge question answering. The device can be implemented by software and / or hardware. And it can be configured on any server with network communication function.

[0075] Such as image 3 As shown, the data processing device for knowledge question answering may include: an intent recognition module 301, a key information determination module 302, a key information acquisition module 303 and an answer search module 304, wherein:

[0076] The intent identification module 301 is used to perform intent identification on the received target query voice, to obtain target intent and current key information;

[0077] The key information determination module 302 is configured to determine whether the current key information satisfies the query requirements for the ta...

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PUM

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Abstract

The embodiment of the invention provides a data processing method and device used for knowledge quizzes, a server and a medium. The method includes the steps of conducting intention identification ona received target query voice to obtain target intention and current key information; on the basis of an intention framework constructed in advance, determining whether or not the current key information meets the query demand of the target intention; if not, obtaining corresponding target key information meeting the query demand by means of a man-machine interaction mode; on the basis of the target intention and the target key information, searching a knowledge base created in advance for a target answer corresponding to the target query voice. The data processing method and device, the server and the medium solve the problem that real intention of users cannot be directly obtained when answers are provided for the users; the accuracy and completeness of identifying the intention of the users can be improved, and therefore the answers are found in the credit card knowledge base and fed back to the users, so that the user demands are precisely met.

Description

technical field [0001] The embodiments of the present invention relate to the field of computer technology, and in particular to a data processing method, device, server and medium for knowledge question answering. Background technique [0002] Human-computer interaction is a science that studies the interactive relationship between systems and users. A system can be a variety of machines, or it can be computerized systems and software. Various artificial intelligence systems can be realized through human-computer interaction, for example, intelligent customer service system, voice control system, etc. [0003] In various human-computer interaction products, such as the question answering system for the credit card field, it is very important to fully understand the user's real intention and real background information to give professional and accurate answers and suggestions. At present, usually on a specific platform, specialized experts answer various credit card-relate...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06Q40/02
CPCG06Q40/03
Inventor 刘坤吴甜
Owner BEIJING BAIDU NETCOM SCI & TECH CO LTD
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