Hotel internet public praise evaluation method and system and electronic equipment

Abstract

The invention discloses a hotel internet public praise evaluation method and system and electronic equipment. The hotel internet public praise evaluation method comprises the steps: carrying out the preprocessing of to-be-analyzed public praise comment data, so as to obtain a training set and a to-be-classified data set; training a network model by using the training set to obtain a dimension classification model; inputting the to-be-classified data set into the dimension classification model to obtain a dimension classification result; and taking the dimension classification result as input of sentiment analysis to obtain public praise evaluation. According to the hotel internet public praise evaluation method, not only can the integrity evaluation of the hotel be given, but also the public praise evaluation of each service aspect of the hotel can be obtained.

Description

technical field [0001] The invention relates to the technical field of machine learning, in particular to a hotel network word-of-mouth evaluation method, system and electronic equipment. Background technique [0002] The accommodation experience provided by the hotel and the consumption of catering products are typical experiential products. Consumers cannot make an accurate assessment of the content and quality of services before purchasing and consuming them. Often refer to other people's opinions before buying to reduce the risk of decision-making. When consumers search for hotel information on travel websites or search engines, they only get the hotel's specific address, phone number, website information and price comparisons through various booking channels. But consumers are not satisfied with these basic information. Real experience can help them make effective and accurate judgments. Online evaluation came into being. Network evaluation has the characteristics ...

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Problems solved by technology

[0004] In view of the above-mentioned shortcomings of the prior art, the purpose of the present invention is to provide a hotel Internet word-of-mouth evaluation method, system and electronic equipment, which are used to solve the problem that the hotel Internet word-of-mouth evaluation method in the prior art only has an overall evaluation and cannot obtain From the word-of-mouth evaluation of various service aspects of the hotel, it is impossible for consumers to make effective decisions

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