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Customer behavior analysis method and customer behavior analysis system

A behavior analysis, customer technology, applied in CCTV systems, marketing, TV and other directions, can solve problems such as inability to improve sales strategies, commodity prices too expensive, and inability to see

Pending Publication Date: 2020-09-18
ACER INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

There are many reasons for the above discrepancy, it may be that the product itself is not attractive or the price of the product is too expensive, etc.
However, simply based on the number of buyers and / or sales of the product, it is impossible to see the actual cause of the above-mentioned differences, let alone improve the sales strategy for the problem

Method used

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  • Customer behavior analysis method and customer behavior analysis system
  • Customer behavior analysis method and customer behavior analysis system
  • Customer behavior analysis method and customer behavior analysis system

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Embodiment Construction

[0035] figure 1 It is a functional block diagram of a customer behavior analysis system according to an embodiment of the present invention. Please refer to figure 1 , the system (also called customer behavior analysis system) 10 includes a camera 11 , a storage device 12 , an image recognition module 13 and a processor 14 . The camera 11 is used to capture images. For example, the camera 11 may generally refer to a photographing device (or photographing device) including one or more lenses and one or more photosensitive elements. The number of cameras 11 may be one or more, which is not limited in the present invention. In an embodiment, if there are multiple cameras 11 , the shooting angles (or shooting directions) of the cameras 11 may be different, and the image areas captured by the cameras 11 may not overlap or at least partially overlap.

[0036] The storage device 12 is used for storing data. For example, the storage device 12 may include volatile storage media an...

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PUM

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Abstract

The embodiment of the invention provides a customer behavior analysis method. The customer behavior analysis method comprises the following steps: acquiring an image of a target area through at leastone camera; analyzing the image through an image recognition module to detect a customer behavior of at least one customer in the target area; and automatically generating customer behavior information according to the customer behavior, wherein the customer behavior information reflects the attention of the customer to at least one commodity. In addition, the embodiment of the invention also provides a customer behavior analysis system.

Description

technical field [0001] The invention relates to an intelligent store management technology, in particular to a customer behavior analysis method and a customer behavior analysis system. Background technique [0002] Compared with online stores that can easily collect customer browsing records, it is not easy for managers of physical stores to know what customers really think. For example, for some physical stores, although there are many people entering the store, there are very few people who finally buy goods. Or, for some brick-and-mortar stores, although there are not many people entering the store, most of the customers who enter the store have purchased goods. There are many reasons for the above-mentioned discrepancy. It may be that the product itself is not attractive or the price of the product is too expensive and so on. However, it is not possible to see the actual reasons for the above-mentioned differences simply based on the number of purchasers and / or sales ...

Claims

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Application Information

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IPC IPC(8): G06Q30/02G06K9/00H04N7/18
CPCG06Q30/0201H04N7/181G06V40/20
Inventor 杨宗翰沈一真陈宗尧何亮融王思捷林建锜
Owner ACER INC