Intention understanding method and device, equipment and storage medium
A technology of intention and understanding model, applied in the field of financial technology, which can solve the problems of unclear intention understanding and insufficient input information.
Pending Publication Date: 2020-10-02
WEBANK (CHINA)
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Problems solved by technology
[0005] The present invention provides an intention understanding method, device, equipment and storage medium to solve the problem in the prior art that insufficient input information leads to unclear intention understanding
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[0088] In order to make the purpose, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings. Obviously, the described embodiments are only some of the embodiments of the present invention, rather than all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.
[0089] figure 1 A system architecture provided for an embodiment of the present invention. Such as figure 1 As shown, the system architecture may be a server 100 including a processor 110 , a communication interface 120 and a memory 130 .
[0090] Wherein, the communication interface 120 is used to communicate with the terminal equipment, send and receive information transmitted by the terminal equipment, and realize communication.
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The invention provides an intention understanding method and device, equipment and a storage medium. The method comprises the steps of obtaining sentences to be intentionally understood, determining whether the sentence to be intentionally understood has component loss or not; if so, determining missing components of the sentence to be intentionally understood; determining a part-of-speech corresponding to the component of the sentence to be intentionally understood according to the missing component of the sentence to be intentionally understood; and determining an alternative word set corresponding to the part-of-speech according to the part-of-speech, determining a completed sentence according to the alternative word set and the sentence to be intentionally understood, performing intention understanding on the completed sentence, and determining the intention of the sentence to be intentionally understood. Due to the fact that the alternative word set is determined through part-of-speech recognition, words of the alternative word set can be clear and rich, sentences to be intentionally understood are filled according to the alternative word set, the structures and semantics of the completed sentences to be intentionally understood can be more complete, and the accuracy of intention understanding is improved.
Description
technical field [0001] The present invention relates to the field of financial technology (Fintech), in particular to an intention understanding method, device, equipment and storage medium. Background technique [0002] With the development of computer technology, more and more technologies are applied in the financial field, and the traditional financial industry is gradually transforming into financial technology. However, due to the security and real-time requirements of the financial industry, higher requirements are also placed on technology. In customer service in the financial field, quickly and accurately understanding the user's intentions in human-computer interaction has become a huge challenge for customer service. If we can understand the user's intentions in the dialogue in a timely manner, it will improve the quality of the entire dialogue and the user's experience. great significance. [0003] Existing intent understanding methods generally directly underst...
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Patent Timeline
Login to View More IPC IPC(8): G06F40/35G06F40/211G06F40/216G06F40/279G06F16/35G06F16/332G06Q30/00
CPCG06F40/35G06F40/211G06F40/216G06F40/279G06F16/355G06F16/3329G06Q30/01
Inventor 周楠楠汤耀华杨海军徐倩
Owner WEBANK (CHINA)