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Method and device for processing network abnormalities

A network abnormality and processing method technology, applied in the field of network abnormality processing methods and devices, can solve problems such as users being unable to obtain services, meaningless attempts, and affecting user experience.

Active Publication Date: 2021-10-22
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In the above example, when a network exception occurs, the terminal keeps requesting on different TAs under the current PLMN, resulting in long-term and meaningless attempts by the terminal, and the user cannot obtain the service during the attempt, which affects the user experience

Method used

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  • Method and device for processing network abnormalities
  • Method and device for processing network abnormalities
  • Method and device for processing network abnormalities

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Experimental program
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Embodiment Construction

[0052] As mentioned in the background art, terminals compatible with multiple network standards have now fully covered the commercial smart terminal market, and terminal compatibility issues have become more and more prominent. When some network abnormalities occur, it is difficult for the terminal to switch to other network standards, but will continue to try under the current network standard. This will undoubtedly lead to long-term and meaningless attempts by the terminal, during which the user cannot obtain services and affects user experience.

[0053] Exemplarily, a schematic flowchart of a terminal being rejected by the network may be as follows figure 1 shown.

[0054] Among them, the terminal contains two modules, 2 / 3G module and 4G module. Among them, the 2 / 3G module is responsible for the communication of the user equipment under the 2 / 3G network standard; the 4G module is responsible for the communication of the user equipment under the 4G network standard. Duri...

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PUM

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Abstract

A network abnormality processing method and device are used to provide a processing solution when a network abnormality event occurs, to avoid long-term and meaningless attempts of a terminal under the current network standard, and to improve user experience. The method includes: the terminal sends a request message to the network device, the request message is used to request registration or TA update; the terminal records the number of network abnormal events occurring under the first PLMN, and the network abnormal event is the request message sent by the terminal and is specified by the network device An event whose reason value is rejected; the terminal disables the first PLMN according to the number of occurrences of network abnormal events.

Description

technical field [0001] The present application relates to the technical field of communications, and in particular to a method and device for processing network anomalies. Background technique [0002] With the rapid development of communication technology, large-scale deployment of 4G communication systems has been completed, and more and more terminals are compatible with 2G / 3G / 4G network standards. With the subsequent commercialization of 5G communication systems, there will be more and more network standards compatible with terminals, so the compatibility of terminals will become more and more prominent. For example, the network prohibits the use of 4G / 5G networks in certain areas, the network does not recognize terminals that have not opened 4G / 5G accounts, and some abnormal situations that cannot be recognized by the network will occur from time to time. When the above situation occurs, it is difficult for the terminal to recover by itself, and it will not switch to o...

Claims

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Application Information

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IPC IPC(8): H04W36/00H04W36/14H04W60/06
CPCH04W60/06H04W36/00H04W36/1443
Inventor 成敏李洪刘涛
Owner HUAWEI TECH CO LTD