Design method of product service system

Abstract

The invention discloses a design method of a product service system. The design method is specifically implemented according to the following steps of 1, mining the customer demand data; 2, on the basis of the step 1, identifying the customer order data by adopting an Apriori algorithm, and identifying products and services which are associated and matched; 3, after matching and fusing the association relationship between the products and the services through the Apriori algorithm of an association rule, designing the structure of an identified PSS through a modular method; and 4, on the basisof the step 1, the step 2 and the step 3, analyzing the functions of the products and the services by using a TRIZ theory method so as to obtain the PSS which can meet the potential requirements of customers most. According to the method, the potential requirements of customers can be considered, the internal association relationship of a product-service system and the structure and function design of the products and services can also be considered, and the personalized, diversified and green requirements of the customers are met.

Description

technical field [0001] The invention belongs to the technical field of advanced manufacturing, and specifically relates to a product service system design method. Background technique [0002] my country is in a period of rapid economic development, and at the same time contradictions such as resource shortage and environmental pollution are becoming increasingly prominent. Many enterprises are facing the dual pressure of resources and the environment. With the gradual increase of market competitiveness, the production of many enterprises is still at the low end of the smiling curve, and they are in the red sea of ​​profits, that is, the homogeneity of products and services is serious. Corporate profits are meager or even negative. In order to increase the competitiveness of the enterprise, it gradually transitions to the blue ocean of profit and tends to the two ends of the smiling curve, that is, the product design and the service end of the product are transformed. Ther...

AI Technical Summary

Problems solved by technology

At present, the design methods of product service systems are mainly focused on the application of Triz and functional house of quality methods. These methods may only focus on the functional requirements of product service systems, and do not consider the analysis and mining of customer needs, especially the current customers. Certain potential needs need to be excavated from them to develop services with higher added value. Therefore, consider adopting some new methods to design product service systems

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