An intelligent number selection method and system for an outbound call

Abstract

The present invention provides an intelligent number selection method and system for an outbound call, wherein the method includes: sending a request to the background server to obtain the number selection rule; when an agent makes an outbound call or an automatic outbound call, specify any number selection rule, and according to the number selection rule and the internal and external database The parameters of the displayed number in the displayed number pool determine the initial displayed number from the displayed numbers in the internal and external displayed number pool of the database to initiate an outbound call; obtain the outbound call information and send the outbound call information to the message queue; process the outbound call information , to get the latest statistical data; based on the latest statistical data, update the parameters of the explicit number in the database's internal and external explicit number pool; the system based on the intelligent number selection method during outbound calls can select the explicit number more flexibly and intelligently, and get rid of the previous targeting of agents. The method of configuring a fixed external number or manually configuring an external number by the management personnel according to the report improves the work efficiency of the management personnel, reduces the cost of outbound calls and customer acquisition of the enterprise, and improves the operational efficiency of the enterprise.

Description

technical field [0001] The invention relates to the field of Internet technology and the field of call centers, in particular to an intelligent number selection method and system for outgoing calls. Background technique [0002] In the field of intelligent call centers, the functions of outbound calls and batch outbound calls are indispensable. Usually, the external number for outbound calls or batch outbound calls is assigned to a certain agent by the administrator, or an external number is assigned to the agent. When making an outbound call, a random external number is used to make an outbound call. It is impossible to dynamically select a reasonable external number to call different customers based on indicators such as regional rules and connection rates. Therefore, an outbound call is urgently needed. Timely intelligent number selection method and system are used to solve the problem that when the system or agent initiates outbound calls or batches of outbound calls, it...

AI Technical Summary

Problems solved by technology

[0003] The present invention provides an intelligent number selection method and system for outbound calls, which are used to solve the problem of being unable to dynamically select reasonable outbound calls according to regional rules, connection rates and other indicators when the system or agents initiate outbound calls or batch outbound calls. Display numbers to call different customers with problems

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