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Express network management method and device based on CRM, and storage medium

A management method and network point technology, applied in the field of warehouse management, can solve problems such as long processing process, low processing efficiency, warehouse management, etc., and achieve the effects of improving management efficiency, improving utilization efficiency, and improving efficiency

Pending Publication Date: 2022-07-29
SHANGHAI DONGPU INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, it is easy for the courier to grasp the current needs of the customer when delivering the package, especially the customer's demand for warehousing. At present, the management of the warehouse and so on has not been realized through CRM, resulting in the problem of long processing process and low processing efficiency.

Method used

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  • Express network management method and device based on CRM, and storage medium
  • Express network management method and device based on CRM, and storage medium
  • Express network management method and device based on CRM, and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0035] like figure 1 As shown, the flow chart of the first example of the CRM-based express delivery network management method. It includes the following steps:

[0036] S1: Divide according to the geographical area covered by the network, establish a warehouse business domain including various warehouse resource information in the area, and the warehouse business domain at least saves the current warehouse capacity information of the warehouse;

[0037]To obtain the warehouse resources of express outlets, you can divide the warehouse resource area, function and capacity according to the actual situation of the on-site warehouse, and then enter the corresponding characteristics into the system according to the area, function and capacity. For example, some areas are suitable for priority delivery, such as fresh express; some areas are suitable for large express; some areas are more convenient to pick and place, suitable for high-frequency pick and place, etc.

[0038] The di...

Embodiment 2

[0107] In this embodiment, after the dynamic supervision of the warehouse business domain, the method further includes:

[0108] S610: a request for data input in the search box is received;

[0109] The CRM-based express delivery network management method further includes a query function, and can perform certain intelligent fatigue and identification according to the data input by the customer.

[0110] S620: In the case that the input is a number, determine whether it is a 13-digit number, if not, prompt "The tracking number must be 13 digits", and if so, directly open the shipment inquiry page of the tracking number;

[0111] If the input is a number, by default it tries to inquire the express information through the waybill number. In order to avoid entering the express number incorrectly as much as possible, the number of digits entered is judged. It can be expected that when the waybill number is entered In the case of errors, there is a high probability that there wil...

Embodiment 3

[0116] like Figure 8 As shown, based on the same concept, the present invention also provides a CRM-based express delivery network management device 700. The CRM-based express delivery network management device 700 includes: an acquisition module 701 for dividing according to the geographical area covered by the network, Establish a warehouse business domain including various warehouse resource information in the area, and the warehouse business domain saves at least the current warehouse capacity information of the warehouse; the processing module 702 is used for storing target customer information through the customer management CRM, and for the A mapping relationship is established between the target customer information and the warehouse business domain; the supervision module 703 is used to dynamically supervise the warehouse business domain, and conduct real-time inventory information including intelligent early warning of inventory with the target customer. interact. ...

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Abstract

The invention specifically discloses a CRM-based express network management method and device and a storage medium, and the method comprises the steps: carrying out the division according to a geographic region covered by a network, building a warehouse business domain containing various warehouse resource information in the region, and enabling the warehouse business domain to at least store the current storage capacity information of a warehouse; storing target customer information through a customer management CRM, and establishing a mapping relationship between the target customer information and the warehouse business domain; and carrying out dynamic supervision on the warehouse business domain, and carrying out information interaction on real-time inventory information including intelligent inventory early warning and the target customer. According to the website management method, warehouse resources can be reasonably matched based on actual conditions of all websites and clients, intelligent warehouse division is realized, warehouse location visualization is realized, and express management and delivery are optimized.

Description

technical field [0001] The invention belongs to the technical field of warehouse management, and in particular relates to a CRM-based express network management method, device and storage medium. Background technique [0002] With the rapid development of e-commerce and live delivery of goods, commodity transactions are becoming more and more frequent. Among them, the number of transactions involving physical commodities has increased, and the number of logistics express packages at express delivery outlets has also increased. At the same time, it brings aggravation of tasks such as logistics order management, warehouse goods management, personnel management, after-sales management, customer management and other tasks brought by express outlets, which bring enormous pressure to outlets, especially in multiple shopping During the peak period of the festival, when the number of orders surged, the management system of the outlet could not provide intelligent management for the ...

Claims

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Application Information

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IPC IPC(8): G06Q10/08G06Q10/04G06N3/08G06F16/23G06F16/2455G06F16/29G06F16/9537
CPCG06Q10/0875G06Q10/04G06N3/08G06F16/2379G06F16/2455G06F16/29G06F16/9537
Inventor 夏柳娟杨周龙
Owner SHANGHAI DONGPU INFORMATION TECH CO LTD
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