Method and system for acquiring and processing business department customer evaluation information

A technology for evaluating information and processing methods, which is applied in the field of customer evaluation information collection and processing in sales departments and its systems. time, reduced workload, reduced workload

Inactive Publication Date: 2005-08-10
罗杰
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main disadvantages of this questionnaire method are: 1. The collection of information is very troublesome. Not only does the enterprise need to issue and collect questionnaires to customers, but it also requires customers to spend a certain amount of time filling out the questionnaire or answering questions; A lot of manpower and time, even if it is processed by computer, manual input of data is required
Due to these defects, it is very difficult to implement this method, and it can only be used for some special investigations, but cannot provide comprehensive and instant feedback on daily business

Method used

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  • Method and system for acquiring and processing business department customer evaluation information
  • Method and system for acquiring and processing business department customer evaluation information
  • Method and system for acquiring and processing business department customer evaluation information

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0053] Reference attached figure 2 , a business department information collection and processing system, composed of an electronic teller card 1, a teller card control box 2, a handheld 3 and a management computer 4 composition.

[0054] The electronic teller board 1 is set at each teller's business point, and the teller board control box 2 is coupled with the electronic teller board 1 to receive and control the key input information and display information on the electronic teller board 1, and a business window uses A teller board control box 2, a teller is equipped with an electronic teller board 1. If a business window is rotated by multiple tellers, each teller needs to be equipped with a dedicated electronic teller card 1 . The teller board control box 4 can be connected with a plurality of electronic teller boards 1 .

[0055] The electronic teller card 1 shows the teller information such as the number of the counter staff, photos, names, service stars (or service lev...

Embodiment 2

[0085] refer to Figure 11 , a business department information collection and processing system provided in this embodiment is a wired network version, specifically composed of an electronic teller card 1, a teller card control box 2, a bus distributor 5 and a management computer 4.

[0086] Different from Embodiment 1, the communication circuit of the control circuit in the teller card control box 2 is an RS485 communication circuit, and the bus distributor 5 divides the RS485 channel into multiple channels, which can be realized in this embodiment. Second way. The management computer 4 is a terminal server. The electronic teller board 1 is connected to the management computer 4 through the bus distributor 5 through the RS485 field bus. Report the recorded data in real time (can work offline for a short time and record the data). Control box 2 and electronic teller board 1 work as a whole. Each control box 2 can be connected to a plurality of electronic teller boards 1 to...

Embodiment 3

[0090] Referring to FIG. 12 , the information collection and processing system of a business department provided in this embodiment is a wireless network version, specifically composed of an electronic teller card 1 , a teller card control box 2 , a wireless transceiver 6 and a management computer 4 .

[0091] Different from Embodiment 1 and 2, the communication circuit of the control circuit in the teller card control box 2 is a radio frequency transceiver module corresponding to the wireless transceiver 6, and the electronic teller card 1 communicates with the terminal server (i.e. The management computer 4) communicates with the wireless transceiver 6 connected, and reports the recorded data in real time (can work off-line for a short time and record the data). Teller board control box 2 and electronic teller board 1 work as a whole. Each control box 2 can be connected to work with a plurality of teller cards 1, and only the teller cards 1 need to be replaced.

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Abstract

The present invention relates to a business department customer evaluation information acquisition and processing method and its system. It is characterized by that several satisfaction degree evaluation keys are set on electronic clerk plate, in the course of handling service the evaluation key selected by customer can be pressed down, the evaluation information can be inputted the electronic clerk plate, then the evaluation information stored in the electronic clerk plate can be transferred into management layer computer by means of handset o other wired or wireless mode, then the management layer computer can be used for accounting, analyzing and comparing and appraising the evaluation informations and creating data base, so that the comprehensive evaluation of customers to every clerk and business department can be obtained.

Description

technical field [0001] The present invention relates to an information collection and processing method and an information collection and processing system. Specifically, it is a kind of business department that can be mainly used in service enterprises such as banks and post offices, and is used to count customers' satisfaction with tellers and sales departments. An information collection and processing method, and an information collection and processing system implementing the method. technical background [0002] For enterprises, especially service enterprises that mainly provide services, the index of "customer satisfaction rate" is extremely important. Since it is usually difficult for users to accurately describe their detailed feelings on various attributes of products and services, and the decision to choose a product or service often depends on his comprehensive evaluation of the product or service, it is usually possible to use " Indicators such as "very satisfie...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F13/00
Inventor 罗杰
Owner 罗杰
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