Long-distance service system and method for implementing long-distance service

A business system and remote technology, applied in the electronic field, can solve problems such as limited transmission distance, inability to meet 24-hour self-service, and failure to save manpower for tellers, achieving good security effects

Inactive Publication Date: 2006-07-05
CHENGDU SANTAI ELECTRONICS INDUSTRY CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0017] The disadvantages of the RTS security teller system are: 1) Its customers and tellers are one-to-one, which does not save manpower for tellers, but increases the cost of outlets
2) Due to the use of air-driven pipelines for document and physical transmissio

Method used

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  • Long-distance service system and method for implementing long-distance service
  • Long-distance service system and method for implementing long-distance service
  • Long-distance service system and method for implementing long-distance service

Examples

Experimental program
Comparison scheme
Effect test

Example Embodiment

[0031] Example 1:

[0032] like figure 2 shown. This embodiment consists of a client unit, a teller unit, a communication unit and an object interaction unit.

[0033] The client unit is used for the client to input or output data;

[0034] The physical object interaction unit is used for the physical object interaction between the client and the service provider. In this embodiment, the physical object interaction unit adopts an electronic receipt cabinet. The client enters identity verification data such as account number and password from the client, and the host performs identity verification and verification. control.

[0035] In this embodiment, the client unit specifically includes: an automatic teller machine, a printer, an earphone, a microphone, a video camera, and a monitor.

[0036] The communication unit is used to transfer the communication data between the client and the service provider, and can use wired or wireless communication;

[0037] The teller uni...

Example Embodiment

[0041] Example 2:

[0042] see image 3 , firstly, the client initiates a call and sends the service request to the call center;

[0043] The call center judges whether there are teller seats available to provide services;

[0044] If not, it will prompt the client to be busy, and the client can wait or end automatically;

[0045] If so, the request will be forwarded to the appropriate teller seat, and the customer's audio and video scene will be transferred to the seat, prompting the customer to wait for the connection; during this process, the customer can take the initiative to end;

[0046] The teller answers, and transfers the audio and video from the teller terminal to the client terminal, and the transaction officially begins;

[0047] During the transaction process, tellers and customers mainly communicate through video and voice;

[0048] During the transaction process, the teller can remotely control the input and output devices of the client terminal, as well as...

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PUM

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Abstract

The invention is a remote service system and a remote service implementing method, relating to a remote interactive service system. The remote service system comprises a host computer and also comprises: client end unit, for the client side to input or output data; entity interactive unit, for entity exchange between client side and service provider side, where the data is inputted by the client end unit and identification verification and control is made by the host computer; communication unit, for transmitting communication data between the client side and service provide side; teller unit, for the service provider-side teller to input or output data. It can handle all existing counter services on the condition of unmanned field watching; it can realize field communication between center teller and client by remote audio-video talkback to handle partial services that needs artificial interference, having good safety.

Description

technical field [0001] The invention relates to electronic technology, in particular to a remote interactive service system. Background technique [0002] Self-service banking is a banking institution that provides self-service for bank customers with the help of technology. It is the result of financial innovation carried out by commercial banks in recent years to meet customers' wealth management needs. It uses modern self-service equipment to provide customers with convenient and efficient services. A variety of financial services are part of the electronic and automated banking counter business processing. [0003] Self-service banks first emerged abroad in recent years and were later introduced into China. The application of self-service equipment in domestic banks has roughly gone through three stages. From 1986 to 1997: mainly through-the-wall ATMs, mainly aimed at improving the quality of banking services; from 1997 to 1999: mainly on-line self-service areas, with ...

Claims

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Application Information

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IPC IPC(8): G07F19/00H04M5/04H04N7/14H04N7/18
Inventor 钱向红冯少川周聪俊
Owner CHENGDU SANTAI ELECTRONICS INDUSTRY CO LTD
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