Method and system for monitoring service quality according to service level protocol

A technology of service level agreement and service quality, applied in the field of service level agreement guarantee, can solve the problem of SLA performance guarantee and no effective solution is proposed.

Inactive Publication Date: 2006-11-08
HUAWEI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0007] 1) Only implemented the security performance SLA guarantee method in the host hosting environment, and did not propose effective solutions for other SLA performance guarantees
[0008] 2) It is only limited to the host hosting environment, and the security system event detection is performed inside the local area network to realize the service quality guarantee of security performance, but it does not provide the service provider and the network provider in the wide area network environment. How to guarantee the SLA between the provider and the network operator, and the SLA between the service provider and the end user
[0009] However, there is no other existing technology that can solve the above problems

Method used

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  • Method and system for monitoring service quality according to service level protocol
  • Method and system for monitoring service quality according to service level protocol
  • Method and system for monitoring service quality according to service level protocol

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no. 1 example

[0090] The first embodiment of the method of the present invention: guarantee the SLA signed by the SP and the specific user. In the first embodiment, the SP signs an SLA with a specific user, stores it in the service quality manager, and the service quality manager monitors the service quality according to the SLA.

[0091] figure 2 It is a flow chart of the first embodiment of the method of the present invention. see figure 1 , the process includes:

[0092] In step 201, the service provider triggers the SLA service quality monitoring process at a specific time according to its own business characteristics and / or SLA.

[0093] The specific timing includes but is not limited to: when the user system requests a service, or when the user system finds that the service quality is degraded and actively reports a performance abnormality report. For example, when the service provider server provides financial services and other services that require high specific network perfor...

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Abstract

The present invention discloses method and system to make monitoring to communication service quality according to service level agreement SLA. It contains configuring service quality manager in service provider SP network, configuring performance strategy processor in service transmission network; said service quality manager according to need insured SLA to establish monitoring strategy and issuing to performance strategy processor in service transmission network; performance strategy processor according to said monitoring strategy to make monitoring collection to performance parameter in service transmission network, and reporting said monitoring collected information to service quality manager; service quality manager according to reported performance parameter determining SLA corresponded service quality. The present invention can realize monitoring service transmission network service quality according to SLA in wide area network environment, thereby effectively ensuring SLA.

Description

technical field [0001] The invention relates to communication performance monitoring technology of a telecommunication network, in particular to a technology for guaranteeing a Service Level Agreement (SLA, Service Level Agreement) signed between a telecommunication service provider and a telecommunication network operator in the telecommunication network. Background technique [0002] With the renewal of telecommunication technology and the increasingly fierce competition, one of the surviving strategies of telecommunication operators is to launch diversified products and actively explore customers' consumption potential to maximize "customer benefits". [0003] Along with the transformation of the telecommunications industry, telecommunications service providers and telecommunications network operators are also gradually separated. Network operators are responsible for the establishment, maintenance and management of network resources, and provide network support and servi...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/26H04L29/06
Inventor 张小利刘波
Owner HUAWEI TECH CO LTD
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