Method for managing and controlling stability in business activity monitoring and management systems

a business activity monitoring and management system technology, applied in the field of methodology and apparatus for managing and controlling stability in business activity management systems, can solve problems such as excessively high demand variability, deteriorating system-wide performance, and excessive inventories as one moves up the chain

Inactive Publication Date: 2005-11-17
IBM CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

[0014] This invention can help firms realize the full benefits from the visibility of real-time or near real-time business performance indicators. In sharp contrast to prior art techniques...

Problems solved by technology

In some cases, it can result in local operational improvement, while deteriorating system-wide performance.
Uncoordinated frequent actions, taken in response to changes in demand/supply infor...

Method used

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  • Method for managing and controlling stability in business activity monitoring and management systems
  • Method for managing and controlling stability in business activity monitoring and management systems
  • Method for managing and controlling stability in business activity monitoring and management systems

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Embodiment Construction

[0024] In the following description, we assume the existence of a Business Process Monitoring and Management system that probes different enterprise events and monitors different enterprise performance indicators. The performance indicators could include metrics both at business and information technology (IT) levels. This invention is not limited by the specific details of a particular Business Process Monitoring and Management system. We assume the existence of one or more mechanisms for accessing the monitored information and alerts, including, but not limited to dashboard portals, e-mail, personal digital assistants (PDAs), cell phones, and the like. We also assume the existence of processes or mechanisms that use the monitored information to identify and modify inputs that drive Business Process execution. This invention is not limited by the specific details of Business Process execution, including use of workflow engines.

[0025] Referring now to the drawings, and more particu...

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Abstract

A stabilization methodology and system component in Business Activity Monitoring and Management systems. This enables firms to use Business Activity Management (BAM) systems to manage business activity by only responding to monitored data when the overall business performance can be improved. This enables firms to identify appropriate tradeoffs between potentially conflicting objectives while meeting business objectives. Information from BAM systems are analyzed based on models of the business process and different information filter criteria are assessed for their impact on business performance indicators. Based on this, a filter criterion is chosen which is executed by an information filter. The outputs from the information filter are used as the basis for deciding the inputs for business process execution.

Description

DESCRIPTION BACKGROUND OF THE INVENTION [0001] 1. Field of the Invention [0002] The present invention generally relates to a methodology and apparatus for managing and controlling stability in Business Activity Management (BAM) systems. [0003] 2. Background Description [0004] Business Activity Monitoring and Management is a technology enabling the visibility and monitoring of real-time business information. Examples are (i) Sense & Respond (see G. Lin et al. “The Sense & Respond Enterprise”, OMRS Today, April 2002, p. 34) and (ii) Supply Chain Event Management (see M. Bittner, “E-Business Requires Supply Chain Event Management”, AMR Research Report, November 2000). The underlying value proposition of this technology is that it enables the use of real-time information to update operational policies and manage execution accordingly. [0005] In the typical usage of Business Activity Monitoring and Management systems, enterprise information is monitored in real-time or near real-time and...

Claims

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Application Information

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IPC IPC(8): G06Q10/00
CPCG06Q10/06G06Q10/063G06Q10/06393G06Q10/06375G06Q10/0635
Inventor RAMACHANDRAN, BALACHEN, LI
Owner IBM CORP
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