Method for managing and controlling stability in business activity monitoring and management systems

Abstract

A stabilization methodology and system component in Business Activity Monitoring and Management systems. This enables firms to use Business Activity Management (BAM) systems to manage business activity by only responding to monitored data when the overall business performance can be improved. This enables firms to identify appropriate tradeoffs between potentially conflicting objectives while meeting business objectives. Information from BAM systems are analyzed based on models of the business process and different information filter criteria are assessed for their impact on business performance indicators. Based on this, a filter criterion is chosen which is executed by an information filter. The outputs from the information filter are used as the basis for deciding the inputs for business process execution.

Description

DESCRIPTION BACKGROUND OF THE INVENTION [0001] 1. Field of the Invention [0002] The present invention generally relates to a methodology and apparatus for managing and controlling stability in Business Activity Management (BAM) systems. [0003] 2. Background Description [0004] Business Activity Monitoring and Management is a technology enabling the visibility and monitoring of real-time business information. Examples are (i) Sense & Respond (see G. Lin et al. “The Sense & Respond Enterprise”, OMRS Today, April 2002, p. 34) and (ii) Supply Chain Event Management (see M. Bittner, “E-Business Requires Supply Chain Event Management”, AMR Research Report, November 2000). The underlying value proposition of this technology is that it enables the use of real-time information to update operational policies and manage execution accordingly. [0005] In the typical usage of Business Activity Monitoring and Management systems, enterprise information is monitored in real-time or near real-time and...

AI Technical Summary

Benefits of technology

[0008] It is therefore an object of the present invention to provide a methodology that enables the analysis of information coming from Business Activity Monitoring and Management systems to determine the potential impact that responding to such information would have on the overall business performance indicators. By doing so, it ensures that the monitored data is used to improve business performance while all the instability factors are kept under control, thus stabilizing the BAM system.

[0014] This invention can help firms realize the full benefits from the visibility of real-time or near real-time business performance indicators. In sharp contrast to prior art techniques, this method enables the usage of monitored information to update business process execution inputs only when such an update can result in potential improvement in business process performance.

Problems solved by technology

In some cases, it can result in local operational improvement, while deteriorating system-wide performance.

Uncoordinated frequent actions, taken in response to changes in demand / supply information at the downstream sites in a supply chain, can cause excessively higher demand variability to the upstream sites, which, in turn, results in excessive inventories as one moves up the chain.

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