The present invention relates to the field of communication technology, and is particularly suitable for the analysis of multiple interactions in intelligent communication interactions. In view of the current lack of analysis of scenarios for multiple calls, the present invention proposes a feature
analysis method, device, and medium based on
continuous interaction, aiming to solve the technical problem of how to perform
change analysis on the information of single-call and / or multi-call interaction records continuously generated in communication interactions, so as to simply and efficiently implement feature analysis, facilitate prediction of interaction trends, intelligent
communication control, evaluation of interaction status, etc. To this end, the method of the present invention performs grouping and feature calculation according to predetermined conditions based on the continuously generated interaction information, and determines
feature data through spliced features, so as to judge trends,
control communications, evaluate interaction status, etc., which is conducive to efficient, convenient, and accurate subsequent prediction control and evaluation, and improves user experience.