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System for making phonetic tone-setting service utilizing interdynamic speech reply and method thereof

An interactive voice and service method technology, applied in the field of interactive voice response for voice tuning service systems, can solve the problems of a single supplier of IVR systems, unable to use customer service, etc., and achieve the effect of enhancing value and training pronunciation skills

Inactive Publication Date: 2007-11-07
WUDI SCI & TECH (XIAN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] Furthermore, the current IVR system is provided by a single supplier, so it can only provide customer service for specific users, and cannot provide customer service for the majority of users.

Method used

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  • System for making phonetic tone-setting service utilizing interdynamic speech reply and method thereof

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Embodiment Construction

[0026] Referring to FIG. 2 , the system for voice tuning service using interactive voice response (IVR) of the present invention includes a storage module 19 , a communication interface 20 , an interactive execution module 30 and a voice processing module 40 . The interactive execution module 30 is respectively connected to the storage module 19 , the communication interface 20 and the voice processing module 40 , the storage module 19 is connected to the voice processing module 40 , and the voice processing module 40 is connected to the communication interface 20 . The interactive execution module 30 includes a receiving unit 31, a signal discrimination generating unit 32, a button action unit 33 and a voice action unit 34. The receiving unit 31 is connected to the signal discrimination generating unit 32, and the signal discrimination generating unit 32 is respectively connected to the button action unit 33 and the voice action unit 34. Voice Action Unit 34. Among them, the ...

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Abstract

A system utilizing inter-dynamic voice response to carry out tone-setting of voice is prepared as connecting inter-dynamic execution module separately to storage module and communication interface as well as voice treatment module, connecting storage module to voice treatment module and switching in voice treatment module to communication interface.

Description

technical field [0001] The invention relates to an interactive voice reply system and method, in particular to an interactive voice reply and voice tuning service system and method in which key codes and voice coexist in an input mode. Background technique [0002] With the development of electronic technology, voice processing systems have provided a variety of customer service services on computers and communication devices. The services of customer service applications include airline flight information or reservations, stock price bidding systems, shopping or Other customer service. The so-called voice service system is a toll-free service number or a paid number combined with an Interactive Voice Response (IVR) system to process and query various customer service services for users. [0003] In the existing voice service system, after the user dials a number with a mobile communication device, and establishes a telecommunication link with the call service center th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/51
Inventor 林华真陈淮琰
Owner WUDI SCI & TECH (XIAN) CO LTD
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