System and method for implementing multicenter voice scheduling

Abstract

The present invention discloses a system and a method for realizing multi-channel voice dispatching. The system comprises a program-controlled exchanger, a calling controlling system, a database server, a dispatching desk and a dispatching telephone; the calling controlling system is connected with the program-controlled exchanger through the telecommunication seventh signaling system; the dispatching telephone is connected with the program-controlled exchanger through a telephone line; the dispatching desk is connected with the calling controlling system through the computer network; the database server is connected with the dispatching desk and the calling controlling system through the computer network. Because the dispatching desk has a multi-channel simultaneous processing mechanism, the system and the method can ensure the system security and stability; the channels do not interfere mutually, and operate in different telephone channels; the channels can perform a telephone channel joint operation through the dispatching desk operation, therefore the present invention advances the dispatching usability, simplifies the necessary programs, maximizes the existing resource, and improves the customer satisfaction and the market competition ability.

Description

technical field [0001] The present invention relates to a system and method in the field of communication and network, in particular, it is a high-performance, high-stability, high-security multi-channel voice mechanism dispatching system and method. Background technique [0002] With the integration of communication technology, multi-channel and the development of computer telecommunications integration technology and IP technology, digital voice dispatching system is more and more widely used in various industries. The voice dispatching system is based on program-controlled switches, computers, Ethernet, terminals A telephone-based dispatching system through which voice contact can be made with any networked unit or any networked telephone in the communication center. [0003] At present, as far as the individual is concerned, the dispatcher uses the current dispatching telephone to perform various dispatching (single call, round call, group call, conference, broadcast, ba...

AI Technical Summary

Problems solved by technology

[0005] However, there are still the following obvious shortcomings: low fault tolerance mechanism, no active backup mechanism, and cannot be dispatched after a single point of failure occurs, which has a great impact on important occasions (public security, emergency relief, airports, etc.) user security

The use efficiency is not high, and it does not support multiple commanders to conduct voice command and dispatch on one dispatching console at the same time

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