Self-checkout terminal including scale with remote reset

Abstract

A self-checkout system comprises a plurality of self-service checkout stations and at least one remote assistant terminal. Each of the plurality of self-service checkout stations comprises a barcode scanner, a scale, and a payment terminal, thus, allowing customers to enter items and pay for such items without the assistance of a cashier. The remote assistant terminal is in communication with each of the plurality of self-service checkout stations, allowing an assistant to monitor the operations at each of the plurality of self-service checkout stations. The remote assistant terminal includes a reset zero option that may be used to trigger a reset zero operation at the scale of one of the self-service checkout stations. Following activation of the reset zero option, a reset zero instruction is delivered to a processor that performs the reset zero operation for the scale. In an alternative embodiment, the reset zero operation is automatically performed.

Description

technical field [0001] The present invention relates generally to methods and systems for facilitating transactions at self-checkout terminals, and more particularly, to methods and systems for facilitating transactions at self-checkout terminals with meters. Background technique [0002] Self-checkout terminals (also referred to herein as "self-checkout stations") located in grocery stores or other retail establishments are well known. Such terminals allow customers to conduct transactions within a retail or other commercial establishment without the need for a cashier. A single self-checkout assistant can be used to monitor multiple self-checkout lanes. Self-checkout assistants typically monitor self-checkout lanes for security purposes. At this point, there are self-checkout assistants available to assist customers in the event of a problem with the self-checkout process. [0003] When using a self-checkout terminal, an individual customer presents an item to purchase ...

AI Technical Summary

Problems solved by technology

If the assistant is handling other patrons or participating in other work on the RAP stand, it will take some time for him or her to reach the terminal that needs a zero reset

Meanwhile, patrons may be waiting in line and unable to use terminals that require zero reset

This can often cause frustration among customers

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