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Queuing management method and system possessing pre-engagement function

A function and appointment management technology, applied in the field of network communication, can solve the problems of waiting in line for a long time, reducing service quality, and wasting customer time, so as to avoid wasting time, improve service quality, and save customer time.

Inactive Publication Date: 2008-10-15
沈海涛
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

If there are many customers waiting for service, it takes a long time to wait in line, which wastes customer time and reduces service quality

Method used

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  • Queuing management method and system possessing pre-engagement function
  • Queuing management method and system possessing pre-engagement function
  • Queuing management method and system possessing pre-engagement function

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Embodiment Construction

[0034] Below, the present invention will be described in detail with reference to the accompanying drawings.

[0035] SIP (Session Initiation Protocol, Session Initiation Protocol) appeared in the mid-1990s, and is one of the important protocols in the NGN (Next Generation Network, Next Generation Network) series of protocols. The SIP protocol evolved from the similar HTTP (Hypertext Transfer Protocol, Hypertext Transfer Protocol) protocol and SMTP (Simple Mail Transfer Protocol, Simple Mail Transfer Protocol) protocol, and has developed into a powerful new standard.

[0036] The SIP protocol is used to establish, change and terminate call connections between multiple users based on IP networks. Based on the SIP protocol, various types of media sessions such as multi-party voice, video, and text can be easily realized. Members participating in a session can communicate through multicast, unicast networking, or a combination of both.

[0037] However, SIP is only a protocol f...

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PUM

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Abstract

The invention provides a queuing-number obtaining method and a system provided with appointment function. The method includes the steps: an absence service appointment is applied to an appointment managing system through internet, telephone or messages to obtain a service number, a printed code and appointed service time; the service number is taken out from a number-generating machine with the printed code within the appointment time and the calling of a pager is waited. The system includes a background service manager, the number-generating machine, the pager and the appointment managing system. The invention can avoid the defects in the prior art that the service number only can be obtained by reaching the service hall and the waiting in a queue always takes so much time as the invention leads the queuing-number obtaining system to be provided with the appointed service function in virtue of the obtaining of appointed service number and the learning of appointed service time, so as to lead people to expect the service queuing state. The queuing-number obtaining method and system can save time for clients and enhance the service quality.

Description

technical field [0001] The invention relates to the technical field of network communication, in particular to a method and system for queuing and calling numbers with a reservation function. Background technique [0002] For the convenience of everyone queuing up in order to receive services, a queuing and calling system has been widely used in many service industries such as banks, hospitals, and government service departments. Taking banking services as an example, when you go to the bank to handle business, you first need to get a service number issued according to the queuing order from the number-taking machine of the queuing number calling system, and then wait for the bank to provide services according to the service number. [0003] Such as figure 1 As shown, the queuing number calling system 10 includes: number taking machine 11, pager 12, pager 13, pager 14, information display screen 15, voice system 16 and background service manager 17; [0004] Wherein, the p...

Claims

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Application Information

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IPC IPC(8): G07C11/00H04M11/00
Inventor 沈海涛
Owner 沈海涛
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