Call center system providing monitoring function and use method thereof

A call center and functional technology, applied in the field of communication, can solve problems such as single function, and achieve the effect of stable transmission mode

Inactive Publication Date: 2012-06-13
成都市神州伴侣家庭服务有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Invention patent CN 101064868 B provides a voice call method for patients. Although it meets the needs of patients to a certain extent, the function is relatively simple, and it can only be used by voice, via fixed line or mobile phone.
Its fatal limitations manifest when the patient is too weak to speak, unable to move after a fall, or comatose from a cardiovascular or cerebrovascular accident

Method used

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  • Call center system providing monitoring function and use method thereof
  • Call center system providing monitoring function and use method thereof
  • Call center system providing monitoring function and use method thereof

Examples

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Embodiment Construction

[0042] The present invention will be described in detail below in conjunction with the examples, but they are not to further limit the present invention.

[0043] like figure 1 As shown, the call center system that provides monitoring functions includes the user side, the operator's operating platform, Ethernet and call center platform; the user side includes mobile phones and user computers; mobile phones are used to receive short messages and answer calls; user computers It is used for user registration, query information, and modify information; the operator's operation platform includes the operator's switch and the operator's SMS gateway; the operator's switch and the operator's SMS gateway are the intermediate bridges between the user side and the call center platform; the call center platform includes The multimedia switch, the artificial seat and the server host; the multimedia switch transmits the information received from the operator switch to the artificial seat an...

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Abstract

The invention discloses a call center system providing a monitoring function. The system comprises a user side, an operation platform of a service provider, an ethernet and a call center platform. A part used for monitoring sends an equipment ID or the equipment ID and a fault code to a multimedia switch through a remote user terminal host via a service provider switch. The multimedia switch sends the equipment ID or the equipment ID and the fault code to a CTI voice server through a local area network. The CTI voice server calls basic information of a monitored object from a database server and carries out determination and processing on the received equipment ID or the received equipment ID and the received fault code. The multimedia switch and an artificial agent wait for an execution command. The call center system is more intelligentized and satisfies demands of particular persons to the call center system, in addition, transmission is more stable and reliable through a fixed phone line, and loss of life and property caused by time delay can be avoided.

Description

technical field [0001] The invention belongs to the field of communication technology, relates to the field of comprehensive utilization of communication technology combined with computers and sensor devices, and in particular relates to a call center system providing monitoring functions and a usage method. Background technique [0002] The so-called call center is an enterprise comprehensive information service platform integrating program-controlled switches, telephone voice, database, Internet and other technologies. Through the interactive window of the call center, enterprises can communicate with customers in a timely and two-way manner, provide customers with thoughtful and considerate services, establish a good corporate image, and at the same time quickly and comprehensively solve the most urgent needs of customers, so as to improve service quality , Improve customer satisfaction and loyalty. [0003] A call center is a service organization composed of a group of ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M3/42H04M11/00
Inventor 许犀聂泽潭
Owner 成都市神州伴侣家庭服务有限公司
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