Call center recording method and system based on Internet protocol (IP)
A technology of call center and recording system, applied in the field of communication, to save the cost of outsourcing and ensure the quality of recording
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
Method used
Image
Examples
Embodiment Construction
[0024] The present invention will be further described below in conjunction with the accompanying drawings.
[0025] figure 1 Show the flow chart of described IP-based call center recording method, as figure 1 As shown, the recording method includes,
[0026] Start the recording control service module 1, control and monitor the recording message processing service module 2, the recording management service module 3 and the recording media processing service module 4S1 through the recording control service module 1;
[0027] Start recording message processing service module 2, described recording message processing service module 2 sends the request of monitoring seat extension to program-controlled exchange 5, after request is successful, once the state of all seat extensions changes, described recording message processing service module 2 will After receiving the agent extension state message, the recording message processing service module 2 forwards the recording manageme...
PUM
Abstract
Description
Claims
Application Information
- R&D Engineer
- R&D Manager
- IP Professional
- Industry Leading Data Capabilities
- Powerful AI technology
- Patent DNA Extraction
Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.
© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com