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A method for reporting information and a television terminal
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A TV terminal and information reporting technology, applied in the electronic field, can solve the problems of poor TV fault information collection and reporting effect, etc., and achieve the effect of improving the efficiency of fault handling
Active Publication Date: 2018-09-25
SICHUAN CHANGHONG ELECTRIC CO LTD
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Abstract
Description
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[0006] The embodiment of the present invention provides an information reporting method and a TV terminal, which are used to solve the technical problem that the TV has poor collection and reporting of fault information in the prior art, and achieve the effect of uniformly reporting the fault information to the server through a common interface , provide powerful data support for troubleshooting, and improve the efficiency of troubleshooting
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Embodiment 1
[0032] An embodiment of the present invention provides a method for reporting information, which is applied to a television terminal, such as figure 1 As shown, the method may include:
[0033] S11: When at least one module in the TV terminal is in a fault state, and the TV terminal can communicate with a server through a common interface, detect and obtain N pieces of fault information corresponding to the at least one module, where N is a positive integer;
[0034] S12: Store the N pieces of fault information in a file directory corresponding to the general interface according to a preset method;
[0035] S13: Report the N fault information to the server through the common interface.
[0036] In the embodiment of the present invention, the TV terminal is connected to the server through a common interface, and the TV terminal server terminal can be a device in an intelligent service system. Usually, the intelligent service system can also include service personnel who analyz...
Embodiment 2
[0062] Embodiment 2 of the present application provides a TV terminal, such as Image 6 As shown, the TV terminal may include a detection module 601 , a storage module 602 and a reporting module 603 .
[0063] The detection module 601 may be used to detect and obtain N pieces of fault information corresponding to the at least one module when at least one module in the TV terminal is in a fault state, and the TV terminal can communicate with a server through a common interface, N is a positive integer.
[0064] The storage module 602 may be configured to store the N pieces of fault information in a file directory corresponding to the general interface in a preset manner.
[0065] The reporting module 603 may be configured to report the N fault information to the server through the common interface.
[0066] Optionally, the detection module 601 may also specifically be used for:
[0067] When the application module in the TV terminal is in a fault state, and the TV terminal i...
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Abstract
The invention discloses an information reporting method and a television terminal, and aims at solving the technical problem that a television in the prior art is poor in collecting effect and reporting effect of fault information. The information reporting method comprises the following steps of when at least one module in the television terminal is in a fault state and the television terminal can communicate with a server through a universal interface, detecting and obtaining N fault information corresponding to the at least one module, wherein N is a positive integer; storing the N fault information into a file catalog corresponding to the universal interface according to a preset mode; reporting the N fault information to the server through the universal interface. The embodiment of the invention further discloses a television terminal using the method.
Description
technical field [0001] The invention relates to the field of electronic technology, in particular to an information reporting method and a television terminal. Background technique [0002] With the continuous development of science and technology, more and more electronic products are applied to people's lives. People can enjoy the comfortable life brought by the development of science and technology through various types of electronic devices. Among them, as smart TV gradually replaces traditional TV, smart TV has become an important way of broadcasting and communication, and also provides rich programs for people's daily family life. [0003] At present, during the use of TV sets, there is usually only a unified interface for collecting user behavior data, and there is no unified collection of data for each functional module (such as voice, network, etc.) of the TV set. If the functional modules in the TV set fail , usually report the abnormal information of each faulty ...
Claims
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Application Information
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