Terminal fault processing method, device and system

A fault processing method and technology of a processing device, which are applied in transmission systems, digital transmission systems, electrical components, etc., can solve problems such as low terminal fault processing efficiency, and achieve the effect of improving fault processing efficiency.

Inactive Publication Date: 2016-04-20
SHENZHEN TCL DIGITAL TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] The main purpose of the present invention is to propose a terminal fault processing method, device and system, aiming to solve the technical problem of low efficiency of existing terminal fault processing

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  • Terminal fault processing method, device and system
  • Terminal fault processing method, device and system
  • Terminal fault processing method, device and system

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Embodiment Construction

[0041] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0042] The present invention provides a terminal fault processing method, referring to figure 1 , figure 1 It is a schematic flow chart of the first embodiment of the method for handling terminal faults according to the present invention.

[0043] In this embodiment, the terminal fault handling method includes the following steps:

[0044] Step S10, when the terminal detects a fault, obtains the current fault code according to the preset fault code table;

[0045] Step S20, generating fault information according to the fault code;

[0046] The terminals in the present invention include but are not limited to devices such as smart TVs and smart phones. In this embodiment, a fault code table of the terminal is preset, and each fault of the terminal is uniformly represented by a fault code. For example, the fault co...

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Abstract

The invention discloses a terminal fault processing method. The terminal fault processing method comprises the following steps: when detecting a fault by a terminal, acquiring a current fault code according to a preset fault code table; generating fault information according to the fault code; and calling a fault active reporting interface to transmit the fault information, a fault file and identification information of the terminal to a server, so that the server can store the fault information, the fault file and the identification information of the terminal in association, wherein the fault file comprises a log file. The invention further discloses a terminal fault processing device and system. The terminal fault processing method, device and system provided by the invention improve the fault processing efficiency of the terminal.

Description

technical field [0001] The present invention relates to the technical field of terminals, in particular to a terminal fault handling method, device and system. Background technique [0002] With the continuous development of science and technology, terminals such as smart phones and smart TVs have become the mainstream of the market and have been widely used. In the prior art, the log files of the terminal system are stored in a ring buffer, and when a new log file is generated, the old log file is overwritten. After the log file corresponding to the terminal fault is overwritten by other log files, the engineer cannot locate and analyze the terminal fault based on the log file, and can only analyze and process the problem based on user feedback and experience knowledge, which may make mistakes , and the fault handling efficiency is low. Contents of the invention [0003] The main purpose of the present invention is to provide a terminal fault processing method, device a...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L69/40
CPCH04L41/0631H04L41/069H04L43/0817H04L41/0686
Inventor 姜国定康君平
Owner SHENZHEN TCL DIGITAL TECH CO LTD
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