Payment service processing method and system

A technology for business processing and customers, applied in data processing applications, accounting/billing services, payment architecture, etc., can solve problems such as inability to notify customers of payment in time, reduce customer churn rate, reduce downtime, and improve customer service satisfaction effect

Inactive Publication Date: 2015-06-03
CHINA MOBILE GROUP ZHEJIANG
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The technical problem to be solved by the present invention is to provide a payment business processing method and system, which solves the problem that in the prior art, the customer cannot be notified in time to pay the fee when the customer is shut down; problem with the complete experience of

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  • Payment service processing method and system
  • Payment service processing method and system

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Embodiment Construction

[0061] In order to make the technical problems, technical solutions and advantages to be solved by the present invention clearer, the following will describe in detail with reference to the drawings and specific embodiments.

[0062]The present invention aims at the problems in the existing technology that the customer cannot be notified in time to pay the fee when the customer is in a shutdown state; the complete closed-loop experience of shutdown information notification, fund payment, and account recharge cannot be completed in one process, and provides a payment business processing method, including Follow the steps below:

[0063] When it is detected that the balance of the customer's communication account is lower than a preset value, a call notice is generated;

[0064] Initiate a payment voice call to the customer according to the payment reminder, and guide the customer to complete the payment operation.

[0065] In the payment business processing method provided by ...

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Abstract

The invention provides a payment service processing method and system, and relates to the technical field of data services. The payment service processing system comprises a detection and reminding module for generating a reminding notice when the balance of a customer communication account is detected to be lower than a preset value, and a calling and payment module for initiating a payment voice call to a customer according to the reminding notice and guiding the customer to finish payment operation via voice. According to the scheme provided by the invention, the system automatically triggers the initiation of the voice call to a mobile phone number of the customer when the customer communication account is out of service or almost out of service, and customer capital deduction and communication account payment are finished in a single call, so that the defect of failure in realizing effective communication between the system and the customer when the communication account of the customer in a current system is out of service is overcome; the out-of-service duration of the customer is effectively shortened; a convenient, effective and rapid payment way is provided for the customer; the customer satisfaction can be greatly improved; and the customer off-network rate is reduced.

Description

technical field [0001] The invention relates to the technical field of data services, in particular to a payment service processing method and system. Background technique [0002] In recent years, SMS reminders have been widely used by communication operators as a convenient information notification method. Operators set corresponding reminder thresholds according to their customer credit levels. Once the customer account balance falls below the threshold, SMS reminders will be triggered. Remind customers to make timely payment. [0003] On the other hand, with the rapid development of Internet payment, under the background of mature card-free payment technology, self-service SMS payment, self-service voice payment (such as figure 1 Shown) and other electronic payment methods are more and more popular among office white-collar workers, fashionable people and students due to their convenience, speed and safety. [0004] At present, SMS reminders and SMS payment have been i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W4/24G06Q20/32
CPCH04W4/24G06Q20/3223G06Q20/325
Inventor 楼新鹏
Owner CHINA MOBILE GROUP ZHEJIANG
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