A business fault diagnosis method and device
A technology of business faults and diagnostic methods, which is applied in the direction of digital transmission systems, data exchange networks, electrical components, etc., can solve the problem of long fault processing period, and achieve the effect of solving the problem that the fault processing cycle is too long
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Embodiment 1
[0061] Such as figure 1 As shown, the embodiment of the present invention provides a service fault diagnosis method, including the following steps:
[0062] Step 101, establishing a business process model according to the collected log messages, and obtaining time period log data of each business link in the business process model;
[0063] Step 102, performing time period business index analysis according to the business analysis model and the time period log data of each business link;
[0064] Step 103: Comparing the obtained time period business index with the correction threshold of the time period to determine whether there is a fault in the service, wherein the correction threshold of the time period is based on the previous time period of the time period obtained by correcting the threshold.
[0065] In step 101, the collected logs mainly include the core business of the BOSS and CRM systems, wherein the CRM and BOSS side record the logs of the key steps of the foreg...
Embodiment 2
[0144] In order to better understand the technical solution provided by Embodiment 1 of the present invention, a service fault diagnosis method of the present invention will be specifically described below by taking the statistical analysis process of product changes as an example.
[0145] Step 201, setting the analysis cycle of the product change business to 15 minutes, that is, analyzing the abnormality of the product change every 15 minutes, and analyzing the log data within 15 minutes by default.
[0146] The following is the summary statistics of the product change log data at 19:30 on June 11, and the basic indicators shown in Table 5 are obtained:
[0147] the business
city
time
Amount of success
Failure amount
Transaction volume
product change
Nanjing
19:30
455
68
523
[0148] Table 5 Basic Indicators
[0149] Step 202: Query the analysis model associated with the business of product change. Through the ...
Embodiment 3
[0174] Embodiment 3 of the present invention provides a service fault diagnosis device, such as Figure 6 As shown, the device includes a model building unit 21 , a model analysis unit 22 and a judging unit 23 .
[0175] A model building unit 21, configured to build a business process model according to the collected log messages, and obtain time period log data of each business link in the business process model;
[0176] The model analysis unit 22 is used to analyze the time period business indicators according to the business analysis model and the time period log data of each business link; the judgment unit 23,
[0177] It is used to compare the obtained service index of the time period with the correction threshold of the time period to determine whether there is a fault in the service, wherein the correction threshold of the time period is based on the correction of the previous time period of the time period threshold is obtained.
[0178] Preferably, the modeling un...
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