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Intelligent electric fee collection method based on AI

An electricity bill, intelligent technology, applied in the direction of telephone communication, electrical components, market data collection, etc., can solve the problems of labor cost, customer conflicts, uneven business level of expediters, etc., to reduce labor costs and improve corporate image. , Improve the effect of customer communication

Inactive Publication Date: 2018-11-16
STATE GRID FUJIAN ELECTRIC POWER CO LTD +1
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AI Technical Summary

Problems solved by technology

[0002] The current collection of electricity bills mainly uses the marketing system to manually check user files, arrears information, payment time, etc., and then adopts SMS reminders, manual telephone reminders, door-to-door reminders, and delivery of reminders for electricity bills on a door-to-door basis. method, this method not only consumes a lot of manpower, but also due to the uneven business level of the reminder staff, it is easy to forget to remind the fee due to external factors, unreasonable demands from customers, work pressure, etc. Unsmooth problems that lead to failure to recover electricity charges on schedule or conflicts with customers, affecting the corporate image of power supply companies

Method used

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Embodiment Construction

[0031] The technical solution of the present invention will be specifically described below in conjunction with the accompanying drawings.

[0032] The present invention provides an AI-based method for intelligently collecting electricity bills, comprising the following steps,

[0033] Step S1, user data collection and analysis based on the marketing system;

[0034] Step S2, performing user portraits and constructing an all-round three-dimensional user model;

[0035] Step S3, generating an intelligent collection plan to realize accurate collection;

[0036] Step S4, collect the electricity bill through the smart outbound call.

[0037] The specific implementation steps of the step S1 are as follows:

[0038] Step S11, accessing the database of the marketing system, and reading data of electricity customers, including basic user information, electricity consumption, monthly payment records, pre-stored electricity charges, electricity arrears, and payment method data;

[0...

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Abstract

The invention relates to an intelligent electric fee collection method based on AI. The method is implemented by the steps of S1, performing user data acquisition and analysis on the basis of a marketing system; S2, performing user portrait drawing, and building a comprehensive three-dimensional user model; S3, generating an intelligent collection scheme to realize accurate fee collection; and S4,collecting electric fees through intelligent external calling. The method has the advantages that an AI technology is applied to the field of electric fee collection; automatic fee collection is realized; the labor cost is reduced and the level of communication with customers is improved; and the image of an enterprise is improved.

Description

technical field [0001] The invention relates to an AI-based method for intelligently collecting electricity charges. Background technique [0002] The current collection of electricity bills mainly adopts manual checking of user files, arrears information, payment time, etc. through the marketing system, and then adopts SMS reminders, manual telephone reminders, door-to-door reminders, and delivery of reminders for electricity bills on a door-to-door basis. method, this method not only consumes a lot of manpower, but also due to the uneven business level of the reminder staff, it is easy to forget to remind the fee due to external factors, unreasonable demands from customers, work pressure, etc. Unsmooth problems lead to failure to recover electricity bills on schedule or conflicts with customers, which affect the corporate image of power supply companies. Contents of the invention [0003] The purpose of the present invention is to provide an AI-based intelligent electri...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G10L25/63H04M3/42H04M3/527
CPCG06Q30/0201G10L25/63H04M3/42221H04M3/527H04M2250/74
Inventor 张雨婷李晓云钟小强罗晓伟黄兴润王小花陈翠翠林航魏梦秋傅兵詹天源黄青檀
Owner STATE GRID FUJIAN ELECTRIC POWER CO LTD
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