System and method for fault diagnosis and repair of network device and server

Abstract

The invention provides a system and method for fault diagnosis and repair of a network device and a server. The system comprises: an apparatus main body, a device state big data storage array and a device log big data storage array. The method comprises the following steps: collecting hardware operation information; judging, by a neural network model, whether a fault and a hidden danger occur; performing data analysis on the fault and the hidden danger of the device log big data storage array and the device state big data storage array; judging whether the fault and the hidden danger are caused by hardware or software; and analyzing causes of the software fault, and solving the problem. The system and method provided by the invention have the advantages of realizing risk identification, trend research and judgment, potential safety hazard prediction, security early warning, device software fault resolution and device hardware fault assessment of a fault and security incident risk assessment and trend research and judgment platform through big data and the neural network technology, and being able to reduce the work intensity of the on-duty staff, reducing the faults and security risks of network machine room devices and lowering the economic losses.

Description

technical field [0001] The invention relates to the technical field of electronic information, in particular to a system and method for fault diagnosis and repair of network equipment and servers. Background technique [0002] If the environmental equipment in the computer room fails, it will affect the normal operation of the computer system and pose a threat to the reliability of data transmission, storage and system operation. If the accident is serious and it is not dealt with in time, it may damage the hardware equipment and cause serious consequences; for For government, banks, electric power, securities, customs and other units that need real-time data processing, computer room management is more important. Once the system fails, the economic losses caused are immeasurable; at present, many network computer room managers are forced to use 24-hour special personnel on duty. Regular inspection of the computer room environment equipment; this not only becomes a burden on...

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Problems solved by technology

[0004] Once the existing network computer room equipment monitoring system fails, the economic loss caused is immeasurable. At present, many network computer room managers are forced to use 24-hour special personnel on duty to regularly inspect the computer room environmental equipment. This will not only become a burden for the computer room management personnel, but also More often, hidden dangers cannot be eliminated in time

At present, there is a general lack of professional management personnel for computer room environment equipment in China. In computer rooms in many places, software personnel or personnel who do not know much about computer room equipment maintenance or even do not understand computer room equipment maintenance have to be on duty, which is not good for the safe operation of the computer room. of

[0005] In addition, the current monitoring and management of computer room equipment is mainly based on security equipment. It is impossible to intelligently and effectively find faults in computer servers and network equipment. Usually, engineers need to go to the site to check the equipment model and determine whether the software fault is a hardware fault. The efficiency of troubleshooting is low and the time to solve the fault is low. Longer, sometimes bring losses to the enterprise

[0006] For example: Patent No.: 201510192330. X Name: A system and method for online diagnosis of server faults, health analysis and failure prediction. The existing technology has the following defects: 1. The management personnel of the network computer room are forced to use 24-hour special personnel on duty to regularly inspect the computer room Environmental equipment, which not only becomes a burden on the management personnel of the computer room, but more often, hidden safety hazards cannot be eliminated in time; 2. Pre-judgment of server and network equipment failures in the computer room; 3. Failure to distinguish the server and network equipment in the computer room when a fault occurs Hardware failure or software failure; 4. Unable to solve the failure caused by the software process of the computer room server and network equipment; 5. Unable to evaluate the hardware failure; 6. Unable to diagnose the failure of the computer room server and network equipment; 7. Engineers must go to the site to solve the software and hardware Fault, long time to solve the fault

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