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Service recommendation method and device, computer equipment and storage medium

A business recommendation and business technology, applied in the computer field, can solve problems such as poor applicability, large resource consumption, and lack of pertinence, and achieve the effect of improving marketing efficiency and accurate recommendation

Pending Publication Date: 2019-05-31
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] In the existing technologies, some customers mine potential customers based on customer information obtained from big data, and recommend suitable services for customers. This customer mining method blindly acquires data, is not targeted, consumes a lot of resources, and has relatively low applicability. Difference

Method used

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  • Service recommendation method and device, computer equipment and storage medium
  • Service recommendation method and device, computer equipment and storage medium
  • Service recommendation method and device, computer equipment and storage medium

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Embodiment Construction

[0049] In order to enable those skilled in the art to better understand the solutions of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention.

[0050] In some processes described in the specification and claims of the present invention and the above-mentioned drawings, a plurality of operations appearing in a specific order are contained, but it should be clearly understood that these operations may not be performed in the order in which they appear herein Execution or parallel execution, the sequence number of the operation, such as S11, S12, etc., is only used to distinguish different operations, and the sequence number itself does not represent any execution sequence. Additionally, these processes can include more or fewer operations, and these operations can be performed sequentially or in parallel. It should be ...

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Abstract

The invention provides a service recommendation method. The method comprises the following steps: acquiring voice information of a client; Converting the voice information into text information, and extracting feature words in the text information; Obtaining a target service matched with the feature word from a pre-created target service database according to a preset recommendation rule; And creating a service follow-up task according to the target service, and distributing the service follow-up task to a corresponding service processing object according to a preset service distribution rule.According to the invention, client demands can be intelligently identified, potential clients can be mined for client managers, appropriate target services can be recommended for the potential clients, accurate recommendation can be realized, and marketing efficiency can be improved.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a service recommendation method, device, computer equipment and storage medium. Background technique [0002] With the development of social economy, people's concept of investment and financial management is getting stronger and stronger, and the types of business provided by banks are increasing, and the scope of promotion and use is wider. These business types include credit card business, credit business, investment and financial management, etc. [0003] In order to facilitate business handling, the bank provides customers with various convenient business application channels, such as offline manual application, telephone application, and online application. Customers only need to provide some simple personal information, such as name, contact information, application form, etc. Business type, etc., you can apply for the relevant business. These information can pr...

Claims

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Application Information

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IPC IPC(8): G06Q40/02G06Q30/00G06F17/27G06F16/33G06F16/35G10L15/22
Inventor 林国胜
Owner PING AN TECH (SHENZHEN) CO LTD
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