Answer acquisition method and device

A technology for obtaining methods and answers, which is applied in the field of answer obtaining methods and devices, and can solve problems such as inaccurate user answers.

Pending Publication Date: 2019-09-20
WEBANK (CHINA)
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  • Abstract
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  • Claims
  • Application Information

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Problems solved by technology

[0004] The embodiment of the present application provides an answer acquisition method and devi...

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  • Answer acquisition method and device

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Embodiment Construction

[0029] In order to better understand the above technical solution, the above technical solution will be described in detail below in conjunction with the accompanying drawings and specific implementation methods. It should be understood that the embodiments of the present application and the specific features in the embodiments are detailed descriptions of the technical solution of the present application. To illustrate, rather than limit, the technical solutions of the present application, the embodiments of the present application and the technical features in the embodiments can be combined without conflict.

[0030] During the operation of the telecom operation business, users often encounter various questions that need to be answered. The call-in system is a system for users to ask questions and answer them. The call-in system is a system that supports users to call in and provides guidance for answering questions.

[0031] The current way of obtaining the answers to the ...

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Abstract

The invention discloses an answer acquisition method and device. The method comprises the following steps: acquiring a question text; determining whether the question type of the question text is matched with the answer type in a preset answer type library or not through a pre-trained question classification model; and if the question type of the question text is not matched with the answer type in the preset answer type library, obtaining the answer of the question text according to at least one semantic similarity between the first deep semantic vector of each answer in the preset answer library and the second deep semantic vector of the question text. The method is applied to finance technology (Fintech). A pre-trained question classification model is used; according to the method, whether the question type of the question text is matched with the answer type in the preset answer type library or not is determined, and when the question type of the question text is not matched with the answer type in the preset answer type library, the semantic matching degree of the question text and each answer in the preset answer library is represented by at least one semantic similarity, so that the answer obtaining accuracy is improved.

Description

technical field [0001] The present invention relates to the field of financial technology (Fintech) and the field of intelligent communication, in particular to an answer acquisition method and device. Background technique [0002] With the development of computer technology, more and more technologies (big data, distributed, blockchain (Blockchain), artificial intelligence, etc.) are applied in the financial field, and the traditional financial industry is gradually transforming into financial technology (Fintech). At present, in the process of intelligent communication in the field of financial technology, it is often necessary to return answers to users' questions according to users' questions. [0003] At present, the way to obtain the answers to the user's questions in the call-in system is to search in the manually collected answer library according to the keywords of the question text, and feed back the hit answers to the user. Obviously, the answer library collected...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F17/27
CPCG06F16/3329G06F16/3343G06F16/3344G06F40/30
Inventor 杨海军徐倩杨强
Owner WEBANK (CHINA)
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