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Bank outlet online and offline integrated service system and service interaction method

An online, offline, and bank outlet technology, applied in the field of data interaction, can solve the problems of low outlet operation efficiency, heavy operations, time-consuming and labor-consuming, etc., and achieve the effect of saving data review work, improving operation efficiency, and ensuring security.

Pending Publication Date: 2020-03-27
BANK OF COMMUNICATIONS
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this mode is only a simple appointment to pick up the number. After the customer arrives at the branch, he needs to perform various operations such as filling in the form, submitting materials, identity verification, and signing confirmation, which is time-consuming and labor-intensive, and the bank teller needs to check the various materials submitted by the customer. A large amount of input work is carried out, and the operation is heavy, resulting in low operating efficiency of the outlets

Method used

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  • Bank outlet online and offline integrated service system and service interaction method
  • Bank outlet online and offline integrated service system and service interaction method
  • Bank outlet online and offline integrated service system and service interaction method

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Embodiment 1

[0031] Online and offline integration: that is, the OMO model, the integration of entities and the Internet, process reengineering, and mutual promotion. Such as figure 1 As shown, the embodiment of the present invention relates to an integrated online and offline business system of a bank outlet, including a customer mobile terminal, an online outlet business module, a teller business module, and an image storage module, wherein,

[0032] The client mobile terminal is an intelligent mobile device equipped with a camera and capable of network interconnection, such as a smart phone, a tablet computer, and the like. The client's mobile terminal is wirelessly connected to the branch business online module, which is used to make reservations for the branch business online module, and after the reservation of the branch business online module is successful, online data submission and online information uploading are performed in the branch business online module. The customer's mo...

Embodiment 2

[0050] On the basis of Embodiment 1, the online and offline integrated business system of bank outlets provided by this embodiment, the image storage module also provides external services, and supports the teller business operation module to browse, view and save the pictures of its designated reservation information Local and printing services. Correspondingly, in this preferred embodiment, the teller business operation module also includes an image data acquisition unit, which is used to obtain the customer's pre-scanned image data from the image storage module, so that the teller can browse, view, save or print at any time, saving Eliminate heavy data review tasks such as temporary copying and scanning. The online and offline integrated business interaction method of the bank branch in this embodiment is the same as that in Embodiment 1.

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Abstract

The invention relates to a bank outlet online and offline integrated service system and a service interaction method. A client mobile terminal makes an appointment; an electronic edition service is written online in advance through the website service online module; photographing is carried out to realize scanning and uploading of image data; and after completion, the outlet business online modulegenerates a standard two-dimensional code, and after the customer arrives at the bank outlet, the teller business operation module obtains a reservation number in the two-dimensional code through thetwo-dimensional code scanner, obtains reservation information of the customer from the outlet business online module through the reservation number, and imports the reservation information into the teller business operation module. Compared with the prior art, the method has the advantages that part of website services are split and integrated to be completed online, online and offline store arrival can be completed at any time, the operation efficiency of websites is improved, and a more convenient service mode is provided for customers.

Description

technical field [0001] The invention relates to the technical field of data interaction, in particular to an online and offline integrated business system and a business interaction method for bank outlets. Background technique [0002] The traditional bank outlet service is mainly based on the customer-to-store service model in terms of time and space. The business scenarios are all in the bank outlets. There are common problems such as long queuing time, cumbersome data filling, and slow processing at the counter. Resources also take up valuable client time. In the era of mobile Internet, electronic channels are a good supplement to complete common services such as inquiries and transfers. However, a large number of businesses involving face-to-face verification and data review and submission still need to be completed at outlets, which is time-consuming and labor-intensive. Outlet service online reservation is a combination of offline and online outlets. Customers can ma...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/02G06Q40/02G06F16/955
CPCG06Q10/02G06Q40/02G06F16/9554
Inventor 陈伟郭勇
Owner BANK OF COMMUNICATIONS
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