Intelligent operation and maintenance method and system

Abstract

The invention discloses an intelligent operation and maintenance method and system, and the method comprises the steps: building a knowledge base based on system operation and maintenance, wherein theknowledge base comprises a conventional operation and maintenance question and an answering result corresponding to the conventional operation and maintenance question; automatically capturing an application system error picture sent by a user in the operation and maintenance communication platform, and performing recognition processing on the picture through an AI artificial intelligence technology to obtain error text information; automatically matching the error report text information in a knowledge base, and automatically popping up an answer page if a corresponding answer result is matched; and if the corresponding answering result is not matched, answering the error reporting text information, and meanwhile, filling the error reporting text information and the answering result thereof into a knowledge base. Through AI technologies such as image recognition and ocr recognition and the IM robot, error reporting pictures are automatically captured, accurate matching and intelligent response are achieved, so that the purpose of intelligent operation and maintenance is achieved, the workload of operation and maintenance personnel can be reduced, the operation and maintenance efficiency is improved, and more friendly and convenient operation and maintenance services are provided.

Description

technical field [0001] The present application relates to the technical field of system operation and maintenance, in particular to an intelligent operation and maintenance method and system. Background technique [0002] System operation and maintenance is similar to system maintenance. System operation and maintenance is more focused on ensuring the normal operation of the system. Operation and maintenance has two meanings: operation and maintenance. For a system, sometimes errors cannot be predicted, and the more complex the system, the more difficult it is to maintain. In order to reduce losses, it is necessary to prevent various errors as much as possible, and to repair emergencies as much as possible. [0003] The traditional system operation and maintenance method is: when the user encounters an error report during the use of the system, he usually takes a screenshot of the error message and sends it to the system operation and maintenance group, and the operation an...

AI Technical Summary

Problems solved by technology

The above-mentioned system operation and maintenance methods have the following problems: First, relying on manual operation and maintenance, the response time is low; second, the workload of operation and maintenance is huge; Solving key problems; Fourth, it is time-consuming and labor-intensive to completely rely on manual establishment of the knowledge base; Fifth, there is no unified problem knowledge base, and a problem may be circulated in multiple operation and maintenance groups; Sixth, the established knowledge base cannot be shared , cannot provide support for other application scenarios, and has a single purpose; Seventh, there is no accumulation of operation and maintenance data, and it cannot provide data support for system optimization and training

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