A seat telephone traffic recording system and method for telephone traffic recording using same system

Abstract

This invention discloses position telephone traffic recording system and method using the same, which contains connecting the phonetic card and sound card in computer by special cable, when the telephone operator communicated with subscriber, the phonetic signal of phonetic card sent to sound card, the sound card transmitting the phonetic signal to recording module, the recording module recording the speech sound into media format phonetic file. Said invention improves the telephone record quality, saves magnetic disc space and record cost.

Description

technical field [0001] The invention relates to traffic recording technology, in particular to an agent traffic recording system and a method for using the system to perform traffic recording. Background technique [0002] With the continuous development of telecommunication services, users have higher and higher requirements for the service quality of call center agents. In order to better check the service quality of the agent operator, and to record all the traffic, it is necessary to record the agent traffic. [0003] figure 1 It is a system structure diagram of an implementation scheme for recording agent traffic in the prior art, such as figure 1 As shown, the system includes a dedicated industrial computer device 101, an automatic call distribution system (ACD) queuing machine 104 and at least one seat computer 105, and the seat computer 105 includes a bus seat interface (APC) voice card 106, and the APC voice card 106 One end is connected to the ACD queuing machin...

AI Technical Summary

Problems solved by technology

[0010] In the above implementation scheme, since the cost of the industrial computer equipment and the voice board on the industrial computer equipment is very high, the cost of traffic recording will be greatly increased; in addition, although in recent years with the development and maturity of streaming media technology , the sound effect and compression rate of streaming media are very good, but the above-mentioned industrial computer equipment is difficult to record the voice as a voice file in the streaming media format, and can only record the voice into a format such as a sound resource file (WAV), or Original file formats such as the Dialogue Voice File (VOX) format encoded with Adaptive Audio Pulse Coding (ADPCM), these file formats are relatively simple and the quality is not high, so the quality of the recording of the industrial computer equipment is very poor; at the same time, due to The compression rate of these file formats is also very low, so the industrial computer equipment takes up a lot of space to store voice files, resulting in a huge waste of disk space

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