Short message customer service repair reporting system

A technology of short message and customer service, which is applied in the field of customer service system, can solve problems such as difficult unified scheduling and management by engineers, increased maintenance and operation costs, and decreased customer satisfaction, so as to improve customer service satisfaction, reduce enterprise operating costs, and improve customer satisfaction. The effect of sending and receiving efficiency

Inactive Publication Date: 2008-12-17
EASTERN COMM
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  • Summary
  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0002] Many equipment manufacturers and sellers and equipment maintenance enterprises, with the continuous development of business, the number of equipment that needs to be maintained is increasing, and the team of front-line engineers is constantly growing, but this is followed by the continuous increase in maintenance and operation costs. Difficulty increases and customer satisfaction decreases
[0003] Under the existing conditions, the customer service center can only understand the engineer's work situation through the phone, and cannot accurately determine the location and specific work situation of the engineer at any time. cannot be expressed directly and objectively.

Method used

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  • Short message customer service repair reporting system
  • Short message customer service repair reporting system

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Embodiment Construction

[0028] Below in conjunction with accompanying drawing and specific embodiment the present invention is described in further detail:

[0029] figure 1 , a short message customer service repair system of the present invention, which includes a short message customer service repair system of the present invention, which includes a short message center server 10, a customer service center server 11, a maintenance center server 12, a database server 13, a mobile transceiver device 14, a mobile Communication network 15, mobile terminal equipment 16; Mutual connection between short message center server 10, customer service center server 11, maintenance center server 12, database server 13; Short message center server 10 is interconnected with mobile transceiver 14 by network and router; Mobile terminal Equipment 16 sends and receives short message mutually by mobile communication network 15 and mobile sending and receiving equipment 14; Short messages all go through the short messa...

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Abstract

A maintenance system of short message client service is prepared as connecting short message center server, client service center server, maintenance center server and databank server with each other, connecting short message center server to mobile transceiver unit through network and router, transmitting-receiving short message to each other between mobile terminal unit and mobile transceiver unit through mobile communication network.

Description

technical field [0001] The invention relates to a computer information technology, in particular to a customer service system for realizing equipment repair through short messages. Background technique [0002] Many equipment manufacturers and sellers and equipment maintenance enterprises, with the continuous development of business, the number of equipment that needs to be maintained is increasing, and the team of front-line engineers is constantly growing, but this is followed by the continuous increase in maintenance and operation costs. Difficulty continues to increase and customer satisfaction decreases. [0003] Under the existing conditions, the customer service center can only understand the engineer's work situation through the phone, and cannot accurately determine the location and specific work situation of the engineer at any time. It cannot be expressed directly and objectively. Therefore, how to improve the work efficiency of engineers, reduce operating costs...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04Q7/22H04M3/42H04W4/14H04L29/06H04W88/18
Inventor 高峰章凤琴朱振亮
Owner EASTERN COMM
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