Short message customer service repair reporting system

Abstract

A maintenance system of short message client service is prepared as connecting short message center server, client service center server, maintenance center server and databank server with each other, connecting short message center server to mobile transceiver unit through network and router, transmitting-receiving short message to each other between mobile terminal unit and mobile transceiver unit through mobile communication network.

Description

technical field [0001] The invention relates to a computer information technology, in particular to a customer service system for realizing equipment repair through short messages. Background technique [0002] Many equipment manufacturers and sellers and equipment maintenance enterprises, with the continuous development of business, the number of equipment that needs to be maintained is increasing, and the team of front-line engineers is constantly growing, but this is followed by the continuous increase in maintenance and operation costs. Difficulty continues to increase and customer satisfaction decreases. [0003] Under the existing conditions, the customer service center can only understand the engineer's work situation through the phone, and cannot accurately determine the location and specific work situation of the engineer at any time. It cannot be expressed directly and objectively. Therefore, how to improve the work efficiency of engineers, reduce operating costs...

AI Technical Summary

Problems solved by technology

[0002] Many equipment manufacturers and sellers and equipment maintenance enterprises, with the continuous development of business, the number of equipment that needs to be maintained is increasing, and the team of front-line engineers is constantly growing, but this is followed by the continuous increase in maintenance and operation costs. Difficulty increases and customer satisfaction decreases

[0003] Under the existing conditions, the customer service center can only understand the engineer's work situation through the phone, and cannot accurately determine the location and specific work situation of the engineer at any time. cannot be expressed directly and objectively.

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