Self service system and method

A service method and technology of a service system, applied in the field of self-service systems, can solve problems such as inconvenience for customers to use, no effective solution to user identification, and inability to effectively use self-service equipment, etc., to achieve the effect of expanding to the user population and low cost
CN101000702AInactive Publication Date: 2007-07-18BEIJING ORIENT XINGHUA TECH DEV CO LTD
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Patent Information

Authority / Receiving Office
CN ยท China
Patent Type
Applications(China)
Current Assignee / Owner
BEIJING ORIENT XINGHUA TECH DEV CO LTD
Publication Date
2007-07-18
Estimated Expiration
Not applicable ยท inactive patent

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Abstract

A method for carrying out self-service includes selecting self-service item through bank self-service terminal boundary, fetching user personal status information in IC card by status reader on bank terminal, obtaining user human body biological character by human body character collection unit on bank terminal, carrying out identification and judgment on obtained status information and obtained character information by WEB server, allowing user to finish self-service business if it is judged to be a legal user or otherwise refusing any further self-service operation.
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Description

technical field

[0001] The invention relates to self-service technology, in particular to a self-service system and method capable of real-time interaction. Background technique

[0002] Before computer application technology was popularized in our country, the customer-facing windows of banks were only the counters of business outlets. Today, as computer application technology is becoming more and more mature, banks have more and more customer-facing windows. Banks can provide customers with a variety of self-service tools such as telephone banking, online banking, mobile banking, and self-service equipment, and these have become banks' service windows directly facing customers. As an important part of these service means, self-service equipment has become the focus of attention of commercial banks on how to give full play to their role, improve their efficiency, and make them truly a bridge of communication and service between banks and customers. With my country's access...

Claims

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