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Essential factor lost score data processing method and equipment

A technology of data processing and key factors, applied in the field of communication, can solve the problems of unfavorable positioning user perception, no responsibility distribution of evaluation results, no responsibility distribution of user perception evaluation results, etc., to achieve the effect of responsibility distribution

Active Publication Date: 2011-08-17
DATANG MOBILE COMM EQUIP CO LTD
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  • Abstract
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  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The KPI analysis system can obtain user perception evaluation results. However, the prior art does not provide responsibility allocation for user perception evaluation results, and does not assign responsibilities for lost points in the evaluation results, which is not conducive to locating user perception related issues.

Method used

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  • Essential factor lost score data processing method and equipment
  • Essential factor lost score data processing method and equipment
  • Essential factor lost score data processing method and equipment

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Embodiment Construction

[0022] The technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the embodiments described below are only part of the embodiments of the present invention, not all of them. example. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of the embodiments of the present invention.

[0023] User-perceived evaluation systems such as figure 1 As shown in , the real user experience is obtained by layer-by-layer mapping of relevant data-representation KPI-KQI-QoE. The specific method is as follows: Firstly, through the calculation of the relevant data at the bottom layer, the scores representing KPIs are obtained; the scores representing KPIs and their weights are multiplied and summed to obtai...

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Abstract

The embodiment of the invention discloses an essential factor lost score data processing method and essential factor lost score equipment. The method comprises the following steps of: determining the contributions of a representative key performance indicator (KPI) to a quality of experience (QoE) lost score according to a representative KPI lost score; searching for correspondence between the representative KPIs and essential factors, and determining the contributions of the essential factor corresponding to the representative KPI to the QoE lost score; counting the contributions of the essential factors corresponding to all representative KPI lost scores to the QoE lost score; and summating the contributions of the same essential factor to the QoE lost score to obtain the lost scores ofthe same essential factor. The embodiment of the invention determines the contributions of the essential factor corresponding to the representative KPI to the QoE lost score according to the representative KPI lost score to further obtain the essential factor lost score, thereby realizing the allocation of responsibilities of user awareness evaluation results.

Description

technical field [0001] The invention relates to the communication field, in particular to a data processing method and equipment for loss of points due to factors. Background technique [0002] With the rapid growth of the number of users in the communication market, the competition among communication operators is becoming increasingly fierce. While concerned about the stable operation of their own networks, how do mature telecom operators improve user satisfaction, reduce the rate of user loss, and tap the potential value and potential of users? The point of profit growth has become the key to maintaining a competitive advantage and competing for future market leadership. Most of the existing network evaluation systems are based on the KPI (Key Performance Indicators) analysis of network elements. The KPI analysis system obtains the number of dropped calls, call quality parameters, success rate of receiving short messages, average sending It collects multiple data such as...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/00H04M3/36G06Q10/00G06Q50/00
CPCH04W24/00H04M3/2236H04W24/08G06Q10/06G06F17/00G16Z99/00
Inventor 徐红艳曹艳霞康绍莉
Owner DATANG MOBILE COMM EQUIP CO LTD
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