Queuing control system and method

A queuing control and queuing technology, applied in the field of network communication, can solve the problems of users not being able to grasp the queuing time in real time, wasting social resources, inflexibility, etc., so as to achieve the effect of convenient life or medical treatment, saving social resources and improving service quality.

Inactive Publication Date: 2012-05-23
TELEFON AB LM ERICSSON (PUBL)
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0011] Since the existing queuing order cannot support dynamic queuing, users cannot postpone or cancel their order
This not only causes great inconvenience to users, but also wastes social resources.
[0012] Also, according to the current queuing system, users who are queuing cannot grasp the remaining queuing time in real time
Although the existing technology can provide an estimated waiting

Method used

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  • Queuing control system and method

Examples

Experimental program
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Effect test

Example Embodiment

[0034] figure 1 The queuing system 100 according to an embodiment of the present invention is shown. The queuing system includes user terminals such as mobile phones 106, fixed phones 108 or computers 110 connected to the Internet, business outlets 104 such as bank outlets, ticket sales outlets, etc., a queuing control server 112 integrated with a queuing control system, and users The communication network 102 for realizing the communication between the user terminal and the queuing control server 112, and the communication network 102' for realizing the communication between the business outlet 104 and the queuing control server 112. The communication networks 102 and 102' may be wireless communication networks, such as an IMS network or a GPRS network, or a wired communication network, or a combination of the two.

[0035] According to the system 100, when a user needs a certain service, such as going to a bank counter to purchase a certain wealth management product, the user c...

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PUM

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Abstract

The invention relates to a queuing control system, which comprises an input and output module, a predetermined module, a reminding module, a notification module and a dynamic queuing module. The invention also provides an application server containing the queuing control system and a queuing calling system comprising the application server. The invention also provides a queuing control method, which comprises the following steps: receiving the predetermined information sent by the users, processing the predetermined information, determining whether the predetermined request of the users can be accepted or not, analyzing the reminding information, sending the reminding information to the users when the reminding condition is satisfied, determining the user's turn, notifying the user if the user is in turn. According to the invention, the users can flexibly predetermine the business, effectively use the waiting time for queuing, acquire the queue status on real time, delay the own queue or exit the queue and make an appointment with the specialist clinic, thereby the social resource can be saved.

Description

technical field [0001] The invention relates to network communication technology, in particular to a queuing control system and method realized by means of a communication network. Background technique [0002] Currently, in developing countries with a large population, such as China, queuing is a common phenomenon in public places such as bank outlets, hospital outpatient departments, stock exchanges, and train ticket sales outlets. Even in developed countries, the problem of queuing exists, for example, in some famous restaurants and nightclubs. [0003] In some economically underdeveloped areas, people still line up in the original standing way, which not only wastes time, but also easily makes customers more tired. In order to improve this situation, a lot of public places have introduced a kind of queuing and calling system now. Take banking services as an example. When a user goes to the bank to handle business, he first obtains a number through the queuing machine, ...

Claims

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Application Information

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IPC IPC(8): G07C11/00H04L29/08
Inventor 何颖姣沙萍
Owner TELEFON AB LM ERICSSON (PUBL)
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