System and method for realizing offline interactive voice response authentication

Abstract

The invention relates to a system and a method for achieving offline interactive voice response authentication. The system comprises a client module, for receiving the account authentication information and the selection on business groups of a user and dialing according to the selection of the user; a voice authentication database, for storing the phone numbers and account authentication information of all users; an authentication and allocation module, for receiving the account authentication information sent by the client, performing forward interactive voice authentication, and grouping the business according to the selection on the business groups sent by the client. According to the system and the method for achieving offline interactive voice response authentication adopting the above structure, network advantages can be utilized to simplify the forward interactive voice authentication process, the architecture cost of commercial tenants can be saved, the system risk caused by excessive concurrence amount, the user experience can be improved, the service requirements can be clear, the user can operate more smoothly, the dial-up service cost is reduced, and the wider application range is provided.

Description

technical field [0001] The present invention relates to the field of voice communication, in particular to the field of interactive voice response, in particular to a system and method for realizing offline interactive voice response authentication. Background technique [0002] At present, most companies have their own IVR (Interactive Voice Response, Interactive Voice Response) voice service. The most common thing in our life is the bank's Call center (customer service center). When we make a call, there will be an interactive voice response. The voice prompts us what to do, so that users can be diverted, business allocation can be done more reasonably, and labor costs can be reduced. [0003] How does such a Call center work? [0004] Let's first understand the composition of the current IVR platform: [0005] ACD: (Automatic Call Distribution) - automatic call distribution device; [0006] That is to process incoming calls in batches, and transfer these incoming calls...

AI Technical Summary

Problems solved by technology

Relying on the recognition ability of CTI and the input restrictions of users in communication, users and merchants can only input and recognize the simplest numbers, *, # and other content in the process of IVR voice interaction, which seriously limits the scope of verification

From the user's point of view, firstly, the entire voice interaction process is incoherent; secondly, when inputting a long number string, the probability of error is very high; finally, due to the prolongation of the voice interaction process, the user's call cost increases ( Or the cost is passed on to merchants who provide voice services)

[0012] From the above perspective, the current front-end IVR access method is not the best choice for users and merchants

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