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Field service reservation intelligent queuing system and method thereof based on Internet and geographic position

A geographical location and Internet technology, applied in the field of on-site service reservation intelligent queuing system, can solve the problems of information asymmetry, slow information interaction, waste of resources, etc., and achieve the effect of strong economic and social significance and rational use of resources

Inactive Publication Date: 2015-05-06
XIAN SITEPLANES NETWORK TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] In any period, efficient utilization of resources is always the goal that people pursue, but resources are often wasted due to information asymmetry
With the acceleration of people's life rhythm, we often encounter situations where people need to go to the service place for service consumption, but neither the user nor the service place can know the information of both parties, let alone use this information for reasonable matching , to obtain reasonable utilization of resources, specifically manifested in: the management of users in service places is chaotic, and users wait in line for a long time for services, wasting a lot of time. Such service places include car wash service places, car 4S shop service places, and even hospitals, etc. Service place
Although these places can now make reservations to slow down the queuing time, it is limited to simple telephone reservations or online reservations, and the information interaction between users and service places is slow, which cannot completely solve the substantial problem of waste of service places and user resources.

Method used

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  • Field service reservation intelligent queuing system and method thereof based on Internet and geographic position

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0026] The service place is set as a car wash place, and the user is the user's car. The user checks the status information of the car wash place through a mobile phone or a computer, selects a car wash place, and provides an appointment time.

[0027] While the cloud server obtains user information reservation entry and service location information status entry, the cloud server can make pre-reservations with multiple service locations according to the user-set strategy, so as to avoid changes in the number of queues during user operations.

[0028] The cloud server will predict the time required for the user to arrive at the service location based on real-time traffic and road conditions information, arrange the user into the corresponding position in the queue according to the FIFO principle, and cancel the pre-reservation relationship between the user and other service locations.

[0029] The judgment of the policy program inside the cloud server, the basis for the judgment...

Embodiment 2

[0035] The service place is set as a car 4S store, and the user is the user's car. The user checks the status information of the car 4S store through a mobile phone or computer, selects a certain car 4S store, and provides an appointment time.

[0036] While the cloud server obtains user information reservation entry and service location information status entry, the cloud server can make pre-reservations with multiple service locations according to the user-set strategy, so as to avoid changes in the number of queues during user operations.

[0037] The cloud server will predict the time required for the user to arrive at the service location based on real-time traffic and road conditions information, arrange the user into the corresponding position in the queue according to the FIFO principle, and cancel the pre-reservation relationship between the user and other service locations.

[0038] The judgment of the policy program inside the cloud server, the basis for the judgment...

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PUM

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Abstract

Provided is a field service reservation intelligent queuing system and method thereof based on Internet and geographic position. The system comprises a cloud server and user remote terminals and service field remote terminals which are connected with the cloud server. The plurality of user remote terminals and service field remote terminals are provided, the user remote terminals achieves information real-time interaction with the service field remote terminals through a cloud server, the cloud server arranges users into a service field service queue according to the less-time-consuming principle on the basis of information of the user remote terminals and the service field remote terminals, and publishes the queue information to the user remote terminals and the service field remote terminals in real time. By means of the system and method, real-time information interaction between the users and the service field is achieved, the resources of two parties are configured in real time, reasonable utilization of the resources is achieved in the most reasonable mode, great convenience is provided for the users, and the system and method has high economical and social meanings.

Description

technical field [0001] The invention relates to a system and method for realizing remote user information interaction based on the Internet and geographic location information, and in particular to an on-site service reservation intelligent queuing system and a queuing method based on the Internet and geographic location information. Background technique [0002] In any period, efficient utilization of resources is always the goal that people pursue, but resources are often wasted due to information asymmetry. With the acceleration of people's life rhythm, we often encounter situations where people need to go to the service place for service consumption, but neither the user nor the service place can know the information of both parties, let alone use this information for reasonable matching , to obtain reasonable utilization of resources, specifically manifested in: the management of users in service places is chaotic, and users wait in line for a long time for services, wa...

Claims

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Application Information

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IPC IPC(8): G06Q10/02G07C11/00
CPCG06Q10/02G07C11/00G07C2011/04
Inventor 戴磊管戈
Owner XIAN SITEPLANES NETWORK TECH
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