Client service evaluation system

Abstract

A client service evaluation system comprises a number caller and an evaluating device; the number caller is connected to a wireless router, a computer is connected to the wireless router, the evaluating device is wireless; the wireless evaluating device transmits data to a wireless caller, the rear of the computer is connected to a data terminal, and a data analysis system is arranged in the data terminal and is capable of automatically generating data analysis matrix diagrams. By adopting a wireless evaluating device, the feedback of the evaluation system becomes faster, the connection data wires are saved, and the occupied area is reduced. Moreover, the system is provided with different display light belts, so workers can observe the evaluation more clearly. At the same time, an identification checking system is added into the evaluation system, and thus the evaluation system becomes more complete.

Description

technical field [0001] The invention relates to an evaluation system, in particular to a customer service evaluation system. Background technique [0002] With the continuous increase of banking business volume, the competition of many banks is also very fierce. How to win high-quality customer resources in the fierce environment can only rely on their own high-quality services. The current banking service system adopts a single The evaluation by the evaluator cannot sort out and analyze the relevant data, it cannot play a good role in improving the service quality, and it cannot play a good role in restraining the tellers. The tellers act as the window unit of the bank and directly represent The service quality of the bank is affected, and the tellers cannot provide high-quality services very well, resulting in the loss of high-quality customer resources of the bank, and some high-quality customers flow into other banks, which has caused great losses to the bank and cannot ...

AI Technical Summary

Problems solved by technology

[0002] With the continuous increase of banking business volume, the competition of many banks is also very fierce. How to win high-quality customer resources in the fierce environment can only rely on their own high-quality services. The current banking service system adopts a single The evaluation by the evaluator cannot sort out and analyze the relevant data, it cannot play a good role in improving the service quality, and it cannot play a good role in restraining the tellers. The tellers act as the window unit of the bank and directly represent The service quality of the bank is affected, and the tellers cannot provide high-quality services very well, resulting in the loss of high-quality customer resources of the bank, and some high-quality customers flow into other banks, which has caused great losses to the bank and cannot guarantee the stability of bank funds. High-quality service evaluation system is particularly important

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