Client service evaluation system

An evaluation system and customer service technology, applied in inspection devices, instruments, voting equipment, etc., can solve problems such as bank losses, inability to improve service quality, inability to organize and analyze data, etc., to achieve fast feedback, improve service quality, and save use. area effect

Inactive Publication Date: 2016-01-06
ZHONGYI HENGXIN YANGZHOU TECH
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  • Abstract
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AI Technical Summary

Problems solved by technology

[0002] With the continuous increase of banking business volume, the competition of many banks is also very fierce. How to win high-quality customer resources in the fierce environment can only rely on their own high-quality services. The current banking service system adopts a single The evaluation by the evaluator cannot sort out and analyze the relevant data, it cannot play a good role in improving the service quality, and it cannot play a good role in restraining t

Method used

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Embodiment Construction

[0013] The present invention will be further described below in conjunction with the accompanying drawings.

[0014] A customer service evaluation system, comprising a number calling machine 1 and an evaluator 2, the number calling machine 1 is connected to a wireless router 3, a computer 4 is connected to the wireless router 3, the evaluator adopts a wireless evaluator, and the wireless evaluator is equipped with a wireless receiver The chip, the wireless evaluator transmits the data to the pager 5 through the wireless network, the pager 5 adopts a wireless pager, the computer 4 is connected behind a data terminal 6, and a data analysis system is installed in the data terminal 6, and the data analysis system can automatically generate data Analyzing the matrix diagram, there are four evaluation display modules on the wireless evaluator. The four display evaluation modules are composed of red, yellow, blue and purple light strips. The wireless evaluator uses different light str...

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Abstract

A client service evaluation system comprises a number caller and an evaluating device; the number caller is connected to a wireless router, a computer is connected to the wireless router, the evaluating device is wireless; the wireless evaluating device transmits data to a wireless caller, the rear of the computer is connected to a data terminal, and a data analysis system is arranged in the data terminal and is capable of automatically generating data analysis matrix diagrams. By adopting a wireless evaluating device, the feedback of the evaluation system becomes faster, the connection data wires are saved, and the occupied area is reduced. Moreover, the system is provided with different display light belts, so workers can observe the evaluation more clearly. At the same time, an identification checking system is added into the evaluation system, and thus the evaluation system becomes more complete.

Description

technical field [0001] The invention relates to an evaluation system, in particular to a customer service evaluation system. Background technique [0002] With the continuous increase of banking business volume, the competition of many banks is also very fierce. How to win high-quality customer resources in the fierce environment can only rely on their own high-quality services. The current banking service system adopts a single The evaluation by the evaluator cannot sort out and analyze the relevant data, it cannot play a good role in improving the service quality, and it cannot play a good role in restraining the tellers. The tellers act as the window unit of the bank and directly represent The service quality of the bank is affected, and the tellers cannot provide high-quality services very well, resulting in the loss of high-quality customer resources of the bank, and some high-quality customers flow into other banks, which has caused great losses to the bank and cannot ...

Claims

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Application Information

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IPC IPC(8): G07C13/00G07C11/00
Inventor 苏宗伟
Owner ZHONGYI HENGXIN YANGZHOU TECH
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