Service data analysis system and analysis method thereof

Abstract

The invention provides a service data analysis system and an analysis method thereof. The system adopts an electric device capable of recording audio and recording steps and sending voice data and step data to a server. The server converts the voice data to text data and the server or a third-party server combines the text data and the step data with service data for analysis and outputs corresponding analysis results of service data analysis indexes. Through combined analysis of the service data analysis indexes, quantitative tracking of personal initiative motivation and product knowledge mastering condition of salesmen can be realized, so that full process management of the salesmen on the terminal is realized. Comprehensive evaluation can be given on service activity quality and guidance is given to service activities.

Description

technical field [0001] The invention relates to the field of business data analysis in the service field, in particular to a business data analysis system and an analysis method thereof. Background technique [0002] In the service field, various improvement methods have been proposed in order to increase the business volume. [0003] For example, in the field of sales, through the systematic management of FMES, the basic issues of terminal sales promotion are regulated, but subjective factors such as the initiative and sales skills of promoters cannot be affected by the management system. Especially in the sales skills, different people have different experiences, and they tend not to share them. Therefore, it is difficult to achieve the purpose of comprehensively improving the sales level through the management system. Even with the systematic management of FMES and the management of people, since the initiative of promoters is perceptual cognition without data-based info...

AI Technical Summary

Problems solved by technology

Especially in the sales skills, different people have different experiences, and they tend not to share them. Therefore, it is difficult to achieve the purpose of comprehensively improving the sales level through the management system

Even with the systematic management of FMES and the management of people, since the initiative of promoters is perceptual cognition without data-based information verification, no matter how perfect the training is and how strict the supervision is, the promoters and consumers There are still significant problems in the communication of the interviewees, such as the brand information is rarely mentioned in the communication

Moreover, with the increase in personnel costs, the ROI (Return On Investment) of promotional investment is increasingly challenged

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