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Official account seat timeout reminding method, device, equipment and storage medium

An official account and agent technology, applied in the field of mobile Internet, can solve problems such as low response rate and inability to monitor the timeliness of agent client responses, so as to improve the response rate and improve sales performance.

Inactive Publication Date: 2018-10-16
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention provides a method, device, device, and storage medium for reminding an agent of an official account overtime, so as to solve the problem existing in the prior art that it is impossible to monitor the reply time limit of the agent client and cause the customer to send a message on the WeChat official account. Questions with low response rate

Method used

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  • Official account seat timeout reminding method, device, equipment and storage medium
  • Official account seat timeout reminding method, device, equipment and storage medium
  • Official account seat timeout reminding method, device, equipment and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0031] figure 1 A flow chart showing the timeout reminder method for an official account agent in this embodiment. The agent overtime reminder method of the official account is applied in marketing business promotion. Such as figure 1 As shown, the official account seat timeout reminder method includes the following steps:

[0032] Step S10. Receive the message sent by the client's mobile terminal to the official account, and extract the service type in the received message.

[0033] In step S10, the backend system receives the message sent by the customer’s mobile terminal to the WeChat official account, the backend system automatically replies to the message sent by the customer, and asks which aspect of business the customer needs to consult, and the backend system extracts the information that the customer needs to consult from the message replied by the customer. type of business. Among them, the business type refers to a specific type of business, which may be auto i...

Embodiment 2

[0077] Figure 5 A schematic structural diagram of an official account agent overtime reminder device corresponding to the official account agent overtime reminder method in Embodiment 1 is shown. Such as Figure 5 As shown, the official account seat overtime reminder device includes:

[0078] The extracting module 601 is configured to receive a message sent by the client's mobile terminal to the official account, and extract the service type in the received message.

[0079] The sending module 602 is configured to send the received message to the corresponding agent client according to the service type.

[0080] The judging module 603 is configured to record the time stamp of the message sent by the mobile terminal during the process of information interaction between the agent client and the mobile terminal, and judge whether the agent client responds within a preset time.

[0081] A deletion module 604, configured to delete the time stamp of the received message when the a...

Embodiment 3

[0089] This embodiment provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the method for reminding the seat of an official account to timeout in Embodiment 1 is implemented. In order to avoid repetition, it will not be repeated here. repeat. Alternatively, when the computer program is executed by the processor, the functions of the various modules / units in the official account agent overtime reminder device in Embodiment 2 are realized. To avoid repetition, details are not repeated here.

[0090] It can be understood that the computer-readable storage medium may include: any entity or device capable of carrying the computer program code, recording medium, U disk, mobile hard disk, magnetic disk, optical disk, computer memory, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), electric carrier signal and telecommunication signal, etc.

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Abstract

The invention discloses an official account seat timeout reminding method, an official account seat timeout reminding device, equipment and a storage medium. The method comprises: receiving a messagesent by a client mobile terminal to the official account and extracting a service type in the message, sending the received message to a corresponding seat client according to the service type, recording the timestamp when the mobile terminal transmits the message during the information exchange between the seat client and the mobile terminal, determining whether the seat client replies within thepreset time, deleting the timestamp of the message received when the seat client replies within the preset time, and sending prompt information to the seat client that did not reply within the presettime. By reminding the response timeout of the seat, the invention improves the response rate and the experience satisfaction of the customer, improves the sales performance of the enterprise, and solves the problem that the response time limit of the seat client cannot be monitored in the prior art, resulting in low response rate for customers sending messages on WeChat official account.

Description

technical field [0001] The invention belongs to the technical field of mobile Internet, and in particular relates to a method, device, equipment and storage medium for overtime reminder of an official account seat. Background technique [0002] At present, with the rapid development of mobile communication technology, mobile terminals have become an indispensable tool in people's lives. Wechat is the most widely used among many mobile terminals. Faced with such a large and growing user base, many companies have adopted the establishment of Wechat public Promote the business in the form of account number, so as to attract customers. [0003] However, in the process of business promotion, the response rate to the messages sent by customers on the WeChat official account is not high, and the response time of the agent client is not monitored, resulting in poor communication effects, reducing customer experience satisfaction, and affecting Improvement of corporate sales perform...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/58H04L12/26
CPCH04L43/0805H04L43/106H04L51/046H04L51/224H04L51/234H04L51/52H04L41/5009H04L51/04
Inventor 蔡灵敏
Owner PING AN TECH (SHENZHEN) CO LTD
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