A method and system for maintaining a connected heartbeat

Abstract

The invention provides a method and a system for maintaining a connected heartbeat, wherein through the server, the business session queue established with the client is intercepted. When a business conversation that stops sending business packets is intercepted, a collection and upload command is transmitted to a client that establishes the service session. After receiving the collecting and uploading commands, the client collects at least two pieces of heartbeat parameter characterization information at intervals and uploads to a server. After receiving the heartbeat parameter characterization information uploaded by the client, the server obtains a strategy through an intelligent algorithm, traverses the strategy database to obtain a heartbeat cycle instruction corresponding to the strategy, and transmits the strategy instruction to the client end. When there is no such policy in the policy library, the policy is mapped to the heartbeat cycle and stored in the policy library. Afterreceiving the heartbeat cycle instruction, the client transmits a heartbeat packet to the server according to the heartbeat cycle instruction. The method can adjust the frequency of transmitting the heartbeat packets by the terminal according to the power quantity and the flow information of the terminal, thereby saving the power quantity and the flow of the terminal.

Description

technical field [0001] The invention belongs to the technical field of communication, and in particular relates to a heartbeat method and system for maintaining connection. Background technique [0002] The call center has the characteristics of diversified access and outgoing methods, supports various communication methods such as telephone, computer, fax machine, short message collection, WAP, pager, email, etc., and can exchange formats of various communication methods, which can realize Free switching from text to voice, voice to text, EMALL to voice, EMALL to SMS, EMALL to fax, fax to EMALL, voice to EMALL, etc. In order to ensure the smooth flow of the network channel between the terminal and the server, the terminal needs to periodically send heartbeats to the server Packet, the server determines the working status of the gateway device according to the received heartbeat packet. The sending method of the heartbeat packet in the prior art includes two methods of fixed...

AI Technical Summary

Problems solved by technology

[0002] The call center has the characteristics of diversified access and outgoing methods, supports various communication methods such as telephone, computer, fax machine, short message collection, WAP, pager, email, etc., and can exchange formats of various communication methods, which can realize Free switching from text to voice, voice to text, EMALL to voice, EMALL to SMS, EMALL to fax, fax to EMALL, voice to EMALL, etc. In order to ensure the smooth flow of the network channel between the terminal and the server, the terminal needs to periodically send heartbeats to the server Packet, the server determines the working status of the gateway device according to the received heartbeat packet. The sending method of the heartbeat packet in the prior art includes two methods of fixed cycle time and real-time dynamic adjustment cycle time, but the above method still has the following disadvantages : (1) Policies need to be generated and distributed on the server side, which consumes server resources; (2) "Heartbeat parameter representation information" is all channel parameters of the channel network environment, such as geographical location, network type and operator, and does not consider collecting users (3) The method of grouping is single, and the grouping is only based on the average value and permutation and combination of each heartbeat parameter representation information, and the grouping is not clear enough

Images