Method and device for intelligently evaluating quality of service of supplier and computer equipment
A service quality and supplier technology, applied in computing, business, data processing applications, etc., can solve the problems of service personnel not paying attention to quality, irresponsibility, and low quality, and achieve the effect of improving project delivery capabilities and promoting quality
Pending Publication Date: 2019-04-30
PING AN TECH (SHENZHEN) CO LTD
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Problems solved by technology
[0002] At present, there are many suppliers in the company or department, and the number of service personnel of each supplier is different. The current service evaluation of cooperative suppliers is based on the company, and the service quality of the personnel in the service process does not directly affect the supply. Suppliers' evaluation results directly lead to suppliers not paying attention to or irresponsible for the quality of service personnel, resulting in the problem of large stock of supplier service personnel but low quality
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[0039] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.
[0040] refer to figure 1 An embodiment of the present application provides a method for intelligently evaluating the service quality of a supplier, including the following steps:
[0041] Step S1, obtain the score value of each evaluation factor of each employee supplied by the supplier, wherein the score value of each evaluation factor includes the score value of the delivery performance evaluation factor, the score value of the team contribution evaluation factor Score value, score value of comprehensive quality evaluation factors;
[0042] Step S2, according to the su...
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The invention provides a supplier service quality intelligent assessment method and device based on data analysis and computer equipment. The supplier service quality intelligent assessment method comprises the following steps of obtaining a score value of each evaluation factor of each employee supplied by a supplier; adding the score values of the evaluation factors to obtain a corresponding total score value of each employee, and searching the grade of the employee from a preset score table according to the total score value; counting the number of all the employees of the supplier at different grades and corresponding proportions; and obtaining the distribution of all the employee service quality provided by the supplier according to the numbers of all the employees of the supplier atdifferent grades and the corresponding proportions. Data analysis processing is carried out on the service of the employees provided by the supplier, the distribution level of the employees provided by the supplier is obtained, then the service quality of the supplier is obtained, the supplier is promoted to pay attention to the quality of the service personnel, and the quality of supplier serviceis improved.
Description
technical field [0001] This application relates to the field of computer technology of data analysis, in particular to a method, device and computer equipment for intelligently evaluating service quality of suppliers. Background technique [0002] At present, there are many suppliers in the company or department, and the number of service personnel of each supplier is different. The current service evaluation of cooperative suppliers is based on the company, and the service quality of the personnel in the service process does not directly affect the supply. Suppliers' evaluation results directly lead to suppliers not paying attention to or irresponsible for the quality of service personnel, resulting in the problem of large stock of supplier service personnel but low quality. Contents of the invention [0003] The main purpose of this application is to provide a method, device and computer equipment for intelligently evaluating the service quality of suppliers, to analyze ...
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IPC IPC(8): G06Q10/06G06Q30/00
CPCG06Q10/06393G06Q10/06395G06Q30/012
Inventor 曹玉龙
Owner PING AN TECH (SHENZHEN) CO LTD