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Intelligent outbound voice robot system and outbound method

A voice robot and intelligent technology, which is applied in the field of outbound robots, can solve the problems of limited outbound calls, achieve the effect of improving business access capabilities, reducing time-consuming, and increasing screening time

Inactive Publication Date: 2020-05-08
DATANG NETWORK CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The above-mentioned automatic outbound call technology is mainly to analyze and compare the obtained outbound call data to initiate an outbound call action, but the existing automatic outbound call technology still has the following shortcomings: the media server FreeSwitch is usually a single , the amount of outbound calls it can carry is limited

Method used

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  • Intelligent outbound voice robot system and outbound method
  • Intelligent outbound voice robot system and outbound method
  • Intelligent outbound voice robot system and outbound method

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Embodiment Construction

[0045] The technical solutions of the present invention will be clearly and completely described below in conjunction with the accompanying drawings. Apparently, the described embodiments are some of the embodiments of the present invention, but not all of them.

[0046] figure 1 An embodiment of an intelligent outbound voice robot system of the present invention is shown, including a softswitch platform and an outbound system connected with the softswitch platform, the softswitch platform includes a media server FreeSwitch1, and the The media server FreeSwitch 1 is connected to the registration server OpenSIPS 2 through the SIP protocol, and the AI ​​connector 3 and the TTS module 4 are respectively connected to the media server FreeSwitch 1 through the MRCP protocol, and are connected to the media server FreeSwitch 1 in turn. The IVR engine module 5 and the VXML process module 6; the AI ​​connector 3 is connected with the NLP module 7 through the http protocol, and the AI ​​...

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PUM

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Abstract

The invention discloses an intelligent outbound voice robot system. The system comprises a soft switch platform and an outbound system connected with the soft switch platform. The soft switch platformcomprises a media server FreeSwitch, a registration server OpenSIPS, an AI connector and a TTS module connected with the media server FreeSwitch, and an IVR engine module and a VXML process module orderly connected with the media server FreeSwitch. The AI connector is also connected with a natural voice processing module and the voice recognition module. In the system disclosed in the invention,the outbound system is in one-to-one connection with the FreeSwitch through the outbound service, and obtains the FreeSwitch service corresponding to the outbound system through a resource distribution mode, thereby enabling the outbound platform to have a lateral expansion capability, and improving the business access capability.

Description

technical field [0001] The invention belongs to the field of outbound robots, and specifically refers to an intelligent outbound voice robot system and an outbound method. Background technique [0002] With the rapid development of communication technology, automatic outbound call service is widely used in various fields: in the education and training industry, the use of automatic outbound call can quickly and effectively disseminate relevant course information to customers; in the financial industry, automatic outbound call can be used for telephone Scenarios such as collection, repayment reminder, and outbound banking calls. Automatic outbound call refers to automatically dial out the customer's phone number and play the recorded voice to the customer, so that the machine can replace the manual to complete the information reminder, confirmation, and interactive operation. Through the analysis of historical data, the automatic outbound call can be planned and targeted Mak...

Claims

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Application Information

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IPC IPC(8): H04M3/51H04L29/06G10L15/18G10L15/26G10L13/08
CPCH04M3/5166G10L15/1822G10L15/26G10L13/08H04L65/1104
Inventor 吕利军宣善明
Owner DATANG NETWORK CO LTD
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